About Tasks

A task is a specific activity that must be carried out to complete the order. In OSM there is more than one type of task:

A manual task requires user intervention, which is performed through the OSM Task Web client. See "Working with Manual Tasks" for more information.
An automated task is run without manual intervention and is used to handle interaction with external fulfillment systems. See"Working with Automated Tasks" for more information.
An activation task is a type of automated task that interacts with Oracle Communications ASAP or Oracle Communications IP Service Activator. See "Working with Activation Tasks" for more information.
A transformation task is a type of automated task that accesses the OSM order transformation manager. See "Working with Transformation Tasks" for more information.

All types of tasks share many of the same modeling activities, such as defining task data, details, and compensation. Some configuration steps, however, are specific to each task type. For example, you model behaviors for manual tasks only.