Working with Processes

An Oracle Communications Order and Service Management (OSM) process is a representation of the activities, or tasks, required to offer a specific service to a customer. The process representation includes all of the work that must be performed to complete the order. Rules that you predefine in Design Studio determine which process an incoming order uses. OSM may include an unlimited number of processes.

When working with processes, see the following topics:

About the Process Editor
Working with Process Editor Menu Controls
Working with the Process Editor Palette
Creating New Processes
Modifying Process Editor Start Properties
Designing Tasks and Activities
Designing Timer Delays and Event Delays
Designing Subprocesses
Designing Workstream Processes
Designing Process Sequence and Flow
Designing Exception Paths
Process Editor Start Properties General Tab