Call Center Profile Setting page

The following tasks use this page:

• Updating a Call Center profile.

To view a job aid that you can print, see:

• Quick Reference: Administration.

  Fields in the Call Center Profile Setting page

  Field	Description	Note
  Call Center Name	Descriptive name for the Call Center.	Required.
  Call Center Phone Number	Telephone number of the Call Center.	Number where patients can contact the Call Center. You can use this number in a Call Center Script so that Call Center staff personnel can inform patients of the number.
  Max Phone Attempts	The maximum number of attempts to reach a patient allowed during a Call Center window.	Includes only phone attempts. If no total is specified, there is no limit on the number of contact attempts.
  Web Completion Window	For each regular visit in the study, the number of days and hours a survey window is open for a web-based patient.	Permanent visits, which hold forms that are cumulative throughout the study (for example, major medical events) are not associated with a Web Completion Window and do not appear in the list of visits. If the value for a visit is blank, patients are added to the Call Center queue immediately on starting the visit.