Viewing Call Center details for a patient

1. Select Call Center List ().

   The Call Center List page appears.

2. Click the Patient ID link of a patient. If the patient is not listed, use the search options to locate the patient. To see only the patients who are in the call queue, select the Patients Due search filter.

   The Call Center Patient Details page appears. For more information, see Call Center Patient Details page.

Note: Paper-based patients do not appear on the Call Center List page. However, you can search for paper-based patients by selecting Type from the first Search drop-down list and Paper from the second Search drop-down list.