Setting a temporary password for a patient

Typically, you set a temporary password for a patient when:

• The study does not use password-reset questions.
• The study uses password-reset questions, but the patient does not remember the answers.

Note: When you reset a password, the new password does not appear in the profile. When you set a temporary password, the new password appears in the profile and the password must be changed immediately. For more information, see Resetting a patient password.

Before you can set a temporary password for a patient:

• The patient must be active.
• The patient must be assigned to a site to which you are also assigned.

1. Select Patients ().

   The Patient List page appears.

2. Select the radio button for the patient.
3. Click Set Temporary Password.

   A dialog box appears, showing the Memorable Date for the patient.

4. Confirm the Memorable Date for the patient.
5. Click Set Temporary Password in the dialog box.

   The read-only Temporary Password field appears with the password. For most studies, you provide the temporary password over the phone.