Resetting a patient password

If patients forget their passwords, a user with the appropriate rights can reset the passwords.

Note: When you reset a password, the new password does not appear in the profile. When you set a temporary password, the new password appears in the profile and the password must be changed immediately. For more information, see Setting a temporary password for a patient.

Before you can reset a patient password:

• The patient must be active.
• The patient must be assigned to a site to which you are also assigned.

1. Select Patients ().

   The Patient List page appears.

2. Select the radio button for the patient.
3. Click Reset Password.

   A confirmation dialog box appears.

4. Click OK.

   The next time the patient signs in, the application requires the patient to change the password.