Assigning staff to the Call Center

You assign staff to the Call Center by adding the user to a Call Center Staff role within the Administration function.

Note: You must have the right to create users to assign staff to a Call Center.

1. If necessary, create the user. For more information, see Creating, activating, and deactivating a user.
2. Assign the user to the Call Center Manager or Call Center Staff role. For more information, see Assigning a user to a role.