Locking and unlocking a user

To prevent a user from signing in and using the application, you can lock the user account.

Typically, a member of the Help Desk locks an account when the Help Desk member suspects that an unauthorized user is trying to sign in. After you lock an account, you must manually unlock it before the user can work in the application.

Additionally, the application locks a user after the user exceeds the number of allowed sign-in attempts. The application unlocks the user after a specified interval. For more information, see Changing default study configuration settings.

1. Select Administration ().
2. Click Manage Users.

   The Manage Users page appears.

3. Click the Profile link for the user.

   The User Profile page appears.

4. Click Lock User or Unlock User.