Setting a temporary password for a user

Typically, a user with the appropriate rights sets a temporary password for a user when:

• The study does not use password-reset questions.
• The study uses password-reset questions, but the user does not remember the answers.

Note: When you reset a password, the new password does not appear in the profile. When you set a temporary password, the new password appears in the profile and the user must change the password immediately. For more information, see Resetting a user password.

1. Select Administration ().
2. Click Manage Users.

   The Manage Users page appears.

3. Click the Profile link for the user.

   The User Profile page appears.

4. Click Set Temporary Password.

   The read-only Temporary Password field appears with the password. For most studies, you provide the temporary password over the phone.