Entering and editing a Call Center script

1. Select Administration ().
2. Select Call Center Script Setting.

   The Call Center Script Setting page appears.

3. Select the script section from the Script Name drop-down list.
4. Select the language from the Language drop-down list.
5. Modify the script sections as necessary. For more information, see About customizing a Call Center script.
6. Click Update.

   The OutcomeLogix application validates the script to ensure that:

   • The text between angle brackets (< >) has not been changed.
   • HTML markup has not been inserted in the areas where text cannot to be entered.

   If the script is correctly entered and saved, the application generates the HTML for the script.

7. Repeat steps 3 – 6 for each script section and language supported by the Call Center.

Note: The audit trail includes the changes you make in the script.