Chapter 4 Feedback and Support

Table of Contents

4.1 Providing Feedback and Reporting Problems
4.2 Contacting Oracle Specialist Support
4.3 Data Collection for Service and Support

This chapter contains information about how to provide feedback and contact support for the Oracle Virtual Compute Appliance product.


Customers who use Oracle Auto Service Request (ASR) do not need to submit a service request through My Oracle Support for the specific hardware failure scenarios covered by ASR. For details, refer to the chapter Automating Oracle Virtual Compute Appliance Service Requests of the Oracle Virtual Compute Appliance Administrator's Guide


Oracle Auto Service Request (ASR) must be installed by an authorized Oracle Field Engineer. Request installation of ASR at the time of system install. Installation at a later date will be a Time and Materials charge.