Commerce Service Center (CSC) runs on the agent-facing cluster:

You use the Business Control Center on the agent-facing cluster to manage agent profiles, external users, organizations, roles, internal and external user segments, deployments and assets.

An agent-facing cluster requires an internal scenario editor server. It also can run external scenarios as an individual scenario server pointing to the external scenario editor server (which typically runs on the customer-facing cluster).

Commerce Service Center is integrated with Oracle Click-to-Call Cloud Service, which initiates and manages telephone communication between customers and agents.

You should configure a process editor server for this cluster so that workflows and scenarios for internal users can be edited. Refer to the Personalization Programming Guide for more information.

If you use Guided Search products to support searching, the agent-facing cluster also includes the Assembler; in this case it is used by Commerce Service Center to perform catalog searches. For more information on the Assembler, refer to the Oracle Commerce Guided Search documentation. Commerce Service Center also requires Database Full Text Search, which it uses to allow agents to search orders and customer profiles.