A
- active ticket, ATG Ticketing Features, ATG Ticketing Overview, Defining Global Context Area Defaults, Global Context Area, Working with Active Tickets
- viewing, Working with Active Tickets
- activity types, Defining New Ticket Activity Types, Configuring Ticket Activities in Commerce Service Center
- associate ticket, Associating a Ticket
- audit log, Configuring Commerce Service Center-Specific Ticket Activities
C
- claim status, Key Terms and Concepts
- close ticket, Closing a Ticket as a Duplicate
- create ticket, Creating a New Ticket
- customer
- adding new, Creating a New Customer
- linking ticket, Linking a Customer to a Ticket
- searching for, Searching for Customers
D
- defer ticket, Key Terms and Concepts, Deferring a Ticket
- discard ticket, Discarding Tickets
- disposition, ATG Ticketing Features, ATG Ticketing Overview, Discarding Tickets, Current Ticket Disposition
- monitor, Discarding Tickets
- duplicate ticket, Closing a Ticket as a Duplicate
E
- edit ticket, Working on a Ticket
- environment monitor, Environment Monitoring, Environment Monitoring Components and Classes
- escalate ticket, Key Terms and Concepts, Adding Ticket Queues, Modifying Ticket Escalation, Escalating a Ticket
G
- global context area, Environment Monitoring, Defining Global Context Area Defaults, Global Context Area
- global object, Environment Monitoring
- group tickets (see ticket queue)
I
- ID space, Generating Ticket ID Spaces
L
- link ticket, Linking a Ticket to a Solution
M
- message activity, Expire Outbound Message Service
N
- note, Adding a Ticket Note
- activity, Adding a Call Activity Note
- ticket, Adding a Ticket Note
O
- Oracle Commerce Platform, ATG Ticketing Overview
- Oracle Commerce Service Center, ATG Ticketing Overview, Configuring Commerce Service Center-Specific Ticket Activities
- order, Viewing Orders Associated with the Current Ticket
- viewing associated ticket, Viewing Tickets Associated with an Order
- organizations, Adding Ticket Queues
- origin, Key Terms and Concepts
P
- persistent ticket, ATG Ticketing Features, ATG Ticketing Overview
- polling intervals, Setting Ticket Polling
- print ticket, Printing a Ticket
R
- reason code, Key Terms and Concepts, Configuring Ticket Reason Codes and Contexts
- reason context, Configuring Ticket Reason Codes and Contexts
- reassign ticket, Key Terms and Concepts, Reassigning a Ticket
- release ticket, Key Terms and Concepts, Releasing a Ticket
- release ticket service, Release Ticket Periodic Service
- reopen ticket, Reopening a Ticket
- repository, ATG Ticketing Overview
S
- scheduled service, Defining New Ticket Activity Types, Expire Outbound Message Service
- search
- advanced, Ticket Advanced Search
- quick, Ticket Quick Search
- solution, Key Terms and Concepts, Linking a Ticket to a Solution
T
- ticket
- ticket queue, Key Terms and Concepts, Ticket Queues, Global Ticket Queue Timing Properties, Sending a Ticket to a Group
- send to, Key Terms and Concepts
- ticket source, Key Terms and Concepts
- ticket status, Key Terms and Concepts, Configuring Ticket Reason Codes and Contexts, Indicating Ticket Status/Sub-Status
- transient ticket, ATG Ticketing Features, ATG Ticketing Overview, Discarding Tickets
U
- Unsuspend ticket service, Unsuspend Ticket Periodic Service
