Embry-Riddle Aeronautical University deployed Oracle Digital Assistant

Embry-Riddle Aeronautical University, in conjunction with their partner Gideon Taylor, deployed Oracle Digital Assistant. Embry-Riddle Aeronautical University's digital assistant, named Ace, has been seamlessly integrated across Embry's diverse campus environments including Daytona Beach, FL; Prescott, AZ; and their extensive worldwide online campus, providing immediate and around-the-clock assistance to their students.

Ace was successfully launched across all three campuses, offering a unified support experience. Ace interprets natural language queries to provide relevant responses and guidance, including directing students to identified pages within the PeopleSoft system, thereby making the navigation process more intuitive and efficient.

In 2023 alone, Ace proficiently handled almost 9,000 student inquiries, streamlining the information dissemination process.

Leveraging PeopleSoft Integration Broker, Ace dynamically sources answers from within the PeopleSoft system, ensuring accurate and up-to-date information delivery. Additionally, Ace is a prominent fixture on the SharePoint student portal, offering a seamless, integrated experience. Through authenticated single sign-on (SSO) capabilities, Ace personalizes responses by connecting to the students' individual record in the PeopleSoft database, further enhancing the relevance and precision of the support provided.

Ace exemplifies Embry-Riddle Aeronautical University's commitment to leveraging cutting-edge technology to enrich their students' academic journey and operational efficiency.