Hackensack Meridian Health, in conjunction with their partner SpearMC Consulting, implemented an automated testing solution using PeopleSoft Test Framework for six modules in Financials and Supply Chain, while automating standard business processes, which reduced testing time, reduced cross module dependencies, and improved reporting, all critical to enabling a selective adoption strategy that supported an aggressive standardization effort implementing PeopleSoft Financials and Supply Chain Management across 3 hospitals as well as additional care facilities, while also expanding the PeopleSoft product footprint.
Hackensack Meridian Health, in conjunction with their partners Sierra-Cedar, SpearMC and Appsian, consolidated HR activities from disparate systems onto PeopleSoft for all 33,000 team members, deployed Fluid HCM Employee and Manager Self Service, a two-factor authentication solution, and implemented Elasticsearch.
Hackensack Meridian Health (HMH) made a strategic decision to standardize and implement PeopleSoft FSCM that is currently installed at Hackensack University Medical Center to other large hospitals in the health network. In addition, Hackensack Meridian Health (HMH) has invested in implementing new modules to the current PeopleSoft FSCM footprint. HMH has purchasing Enterprise Grants, upgraded from PeopleSoft Financials to Enterprise Financials, upgraded from UPK Standard to Professional and upgraded from Interaction HUB Standard to Enterprise.
On March 1, 2016, Palisades Medical Center merged with Hackensack University Health Network and the strategic plan was to implement PeopleSoft FSCM on September 1, 2016. Within six (6) months, after the planning began Palisades Medical Center went live on PeopleSoft Financials on September 1, 2016. The implementation went extremely well, the command center was closed one-week after the Palisades Medical Center go live date.
Similarly, in 2017, six-months after the planning to implement FSCM at Raritan Bay Medical Center at Raritan Bay and Raritan Bay Medical Center at Perth Amboy, PeopleSoft FSCM went live on September 1, 2017. The implementation at Raritan Bay Medical Centers went extremely well as well, that the command center was closed in less than one-week due to the low volume of calls.
After the Raritan Bay Implementation, HMH began the planning for the implementation of PeopleSoft on FSCM for the Home Care and Long-Term Care divisions. On January 2, 2018, the Home Care and Long-Term Care divisions went live on PeopleSoft FSCM, five-months after the planning began. The command center was closed in 3 days due to low call volume.
HMH is planning to implement PeopleSoft FSCM at five hospitals (Jersey Shore Medical Center, Bayshore Medical Center, Ocean Medical Center, Riverview Medical Center and Southern Ocean Medical Center) on June 1, 2018. To better adapt to multiple rollouts and PUM update management, HMH implemented an automated testing solution from an Oracle Partner (SpearMC) using delivered PeopleSoft Test Framework (PTF) testing tools and delivered PTF shell scripts. In addition, HMH worked with SpearMC on an archiving solution to achieve HackensackUMC data prior to 2000.
PeopleSoft Test Framework (PTF) is in use for six FSCM modules to automate FSCM 9.2 application testing with PUM updates. HMH also automated standard business processes to reduce testing time leading to faster burndown, reduce cross modular dependencies and better reporting.
The PTF solution addressed several challenges that came up with each go-live:
In closing, HMH is continuing to be innovative with PeopleSoft FSCM and is looking to add to the current modules that are installed and expand the adoption of PeopleSoft FSCM. Currently we are exploring implementing eProcurement and expanding the use of Mobile Inventory.
Hackensack Meridian Health has deployed PeopleSoft FSCM to three (3) hospital, Long Term Care and Home Care each within six (6) months’ timeframe from when the implementation planning began.
The reason we think It is great is because we have been able to leverage our investment in PeopleSoft FSCM and the paperless workflow processes we have been able to build in Approval Workflow Engine (AWE). The approval process provides a paperless process that users can track and monitor the workflow process. This solution provided will provide a way for the health network to easily retrieve and report information out of one system, PeopleSoft FSCM!
HMH is not only rolling out existing functionality, we are going live with a new module that were purchased in 2017, for example PeopleSoft Grants.
Why It's Great:
In closing, the HMH team from Purchasing, Accounts Payable, Materials Management, Finance and IT have done a great job to deliver outstanding innovative solutions to meet the needs of the organization, while continuing to increase the strategic adoption and install new modules for PeopleSoft FSCM.
The goal for Hackensack Meridian Health (HMH) in 2018 for PeopleSoft HCM was:
HMH implemented the Fluid UI for the company directory in 2017. In early 2018, we began to convert Leader and Employee Self Service to the Fluid UI and began researching how to access the PeopleSoft HCM system via two-factor authentication.
Duo was selected to provide two-factor authentication, but we needed a way to provide secure access to PeopleSoft with the least amount of clicks and passwords. In late August 2018, we had tested multiple platforms, but each presented its own set of challenges and concerns.
The last week of August, we contacted Appsian (formerly GreyHeller) and SpearMC. We explained our challenge of providing a secure two-factor solution that would allow team members to access PeopleSoft remotely by October 1, 2018.
Without hesitation, Appsian together with SpearMC took on the challenge and marshalled their combined resources. In less than a week, the software was installed, configured, and demoed to HMH. After the presentation, there was no doubt our solution was Appsian Application Security Platform to enhance the secure a two-factor authentication solution for the PeopleSoft HCM Fluid UI at HMH.
In less than a month, HMH went live with Duo, Appsian Application Security Platform and PeopleSoft Fluid UI for Leader and Employee Self Service. Within thirty-three (33) days, Duo, SpearMC, Appsian and HMH Information Technology teams delivered a creative and innovative solution to access the PeopleSoft Fluid UI for Leader and Employee Self Service transactions remotely.
The rollout addressed several challenges that came up with each go-live:
Payroll is also leveraging ePay for direct deposit forms to eliminate paper transactions. In addition, HMH went live with paychecks being available via Employee Self Service. Previously, team members had to login to a separate system (ADP) to see their paychecks. This new, enhanced feature allows viewing a paycheck in a few simple click!
In addition, Hackensack Meridian Health implemented Elasticsearch with the Fluid UI rollout. Elasticsearch is on the Fluid UI header, which is always available, so users are able to initiate a search from any screen in the self-service process.
This was a true collaborative effort. Hackensack Meridian Health team members from various departments including human resources, payroll, finance, information technology, and communications together with partners from Duo, SpearMC and Appsian have done a great job to deliver outstanding innovative secure solutions to meet the needs of the organization and team members. All while continuing to increase the strategic adoption, use of the Fluid UI, and deploy additional self-service functionality via a responsive Fluid UI that works on phones, tablets and desktops for PeopleSoft HCM.
At Hackensack Meridian Health, innovation is in our DNA and we strive to foster a culture of creativity and collaboration. The goal of this initiative was aligned with our vision to create a world where: the highest quality care is human-centered, accessible and affordable; we deliver outcomes that matter most; and excellence is the standard (Hackensack Meridian Health Orchestrating Excellence Commercial). We feel we have achieved our goal – and more. This innovative solution connects our team members to the highest quality access to PeopleSoft HCM anytime, anywhere!