Hackensack Meridian Health consolidated HR records for 33,000 employees, deployed fluid HCM self-service, two-factor authentication, and Elasticsearch

The goal for Hackensack Meridian Health (HMH) in 2018 for PeopleSoft HCM was:

• PeopleSoft HCM will be the system of record for all HMH team members.
• Convert all team members from ADP, Kronos, Lawson and Unicorn HR systems to PeopleSoft.
• Enable Open Enrollment for HMH team members on PeopleSoft HCM.
• Enable Leader Self Service in the PeopleSoft Fluid UI.
• Enable Employee Self Service in the PeopleSoft Fluid UI.
• Enable PeopleSoft Fluid UI for Leader Self Service and Employee Self Service via the Internet.
• Provide secure access to PeopleSoft remotely for all team members to Open Enrollment, Employee Self Service (HR, Benefits and Payroll).
• Provide secure access to PeopleSoft remotely for Leader Self Service (HR and Payroll).
• Implement of Elasticsearch to replace SES on PeopleSoft HCM.

HMH implemented the Fluid UI for the company directory in 2017. In early 2018, we began to convert Leader and Employee Self Service to the Fluid UI and began researching how to access the PeopleSoft HCM system via two-factor authentication.

Duo was selected to provide two-factor authentication, but we needed a way to provide secure access to PeopleSoft with the least amount of clicks and passwords. In late August 2018, we had tested multiple platforms, but each presented its own set of challenges and concerns.

The last week of August, we contacted Appsian (formerly GreyHeller) and SpearMC. We explained our challenge of providing a secure two-factor solution that would allow team members to access PeopleSoft remotely by October 1, 2018.

Without hesitation, Appsian together with SpearMC took on the challenge and marshalled their combined resources. In less than a week, the software was installed, configured, and demoed to HMH. After the presentation, there was no doubt our solution was Appsian Application Security Platform to enhance the secure a two-factor authentication solution for the PeopleSoft HCM Fluid UI at HMH.

In less than a month, HMH went live with Duo, Appsian Application Security Platform and PeopleSoft Fluid UI for Leader and Employee Self Service. Within thirty-three (33) days, Duo, SpearMC, Appsian and HMH Information Technology teams delivered a creative and innovative solution to access the PeopleSoft Fluid UI for Leader and Employee Self Service transactions remotely.

The rollout addressed several challenges that came up with each go-live:

• Remote Access: enable access remotely to team members.
• Two Factor Authentication: challenging to deliver secure access.
• Enabled Fluid UI: deployed a responsive UI that works on phones, tablets and desktops.
• Workflow and paperless: elimination of paper and ability to track transactions systematically.
• Limit Access Remotely to Self Service only: secured system to select transactions and PeopleSoft access.
• Limit Access Local Accounts and Power Users Remotely: Appsian provided a solution to restrict access via the internet.

Payroll is also leveraging ePay for direct deposit forms to eliminate paper transactions. In addition, HMH went live with paychecks being available via Employee Self Service. Previously, team members had to login to a separate system (ADP) to see their paychecks. This new, enhanced feature allows viewing a paycheck in a few simple click!

In addition, Hackensack Meridian Health implemented Elasticsearch with the Fluid UI rollout. Elasticsearch is on the Fluid UI header, which is always available, so users are able to initiate a search from any screen in the self-service process.

Why it's great

• Standardized on PeopleSoft HCM across the HMH network.
• Delivered Self Service transactions to all HMH team members remotely.
• Delivered a paperless solution to the network.
• Continue to grow and expand the PeopleSoft footprint.
• Enabled Elastic Search provided better performance and search performance.
• The PeopleSoft workflow has enabled HMH to implement a paperless environment.
• PeopleSoft Fluid UI has enabled HMH to rollout a modern, responsive UI that lets team members work on phones, tablets, and desktops.
• Expanded the PeopleSoft HCM footprint; purchased 6,500 additional licenses in 2018.
• PeopleSoft implementation achieved early results in the first week:
  • Total average logons per day: 9,000
  • Total Average Distinct users per day: 4,000
  • Percentage increase of distinct users per day = 211%

This was a true collaborative effort. Hackensack Meridian Health team members from various departments including human resources, payroll, finance, information technology, and communications together with partners from Duo, SpearMC and Appsian have done a great job to deliver outstanding innovative secure solutions to meet the needs of the organization and team members. All while continuing to increase the strategic adoption, use of the Fluid UI, and deploy additional self-service functionality via a responsive Fluid UI that works on phones, tablets and desktops for PeopleSoft HCM.

At Hackensack Meridian Health, innovation is in our DNA and we strive to foster a culture of creativity and collaboration. The goal of this initiative was aligned with our vision to create a world where: the highest quality care is human-centered, accessible and affordable; we deliver outcomes that matter most; and excellence is the standard (Hackensack Meridian Health Orchestrating Excellence Commercial). We feel we have achieved our goal – and more. This innovative solution connects our team members to the highest quality access to PeopleSoft HCM anytime, anywhere!

See also

Hackensack Meridian Health issued two press releases on their innovator awards:

• Hackensack Meridian Health Named PeopleSoft Innovator by Oracle.
• Hackensack Meridian Health wins 2 more PeopleSoft Innovator Awards.