Honeywell used Oracle Digital Assistant to create conversational interfaces with PeopleSoft HCM

Summary

Honeywell, in conjunction with their partner IntraSee, used Oracle Digital Assistant to create conversational interfaces with PeopleSoft HCM for a wide range of capabilities, including Employee Self Service, Manager Self Service, HR Help Support integrated with a third party Search and CRM, HR Policies for easy answers to common questions, and integration to Microsoft Teams, in order to reduce operating costs and improve the customer experience.

Customer comments

We've implemented an Oracle Digital Assistant that can perform the various tasks:

Employee Self Service – Use cases in areas such as Employee Profile, Leave, Benefits and Payroll
Manager Self Service – Use cases in areas such as Approvals, Performance Management, Succession, Self Service Transactions and Reporting & Analytics
HR Support Chatbot Integrated with Salesforce.com Knowledge Articles, Ticketing System & Live Agent Transfer
HR Policy Chatbot Helping Employees Globally get Answers on their HR Queries
Microsoft Teams Integration, ODA accessible within MS Teams

This is a great use of Oracle Digital Assistant to:

Reduce operating costs by automating the tasks of:
- Departmental experts (ex: HR Generalists)
- Help Desk agents
Improve the employee and manager experience by being able to:
- Resolve issues, answer questions, and perform tasks faster & easier, and do it 24/7.
- Providing a better UI (conversational) that can speak multiple languages.
- Provide access via channels that are more readily used: Microsoft Teams.