Karnataka Bank rolled out a fluid user experience to their employees and lowered their operating costs by eliminating and isolating over 100 customizations

• Karnataka Bank Limited is a leading commercial bank in India founded in 1924. Karnataka Bank has a national presence with 885 branches, 8,500 employees, and over 10.21 million customers.
• Karnataka Bank has been using Oracle’s PeopleSoft HCM application for more than eight years now.
• Karnataka Bank kicked off an upgrade project in 2022 with the goal of enhancing the end user experience and lowering the cost of maintenance. This included a database upgrade, a PeopleTools upgrade, and PUM image updates

User experience

Karnataka Bank rolled out the Fluid User Interface (employee self-service and manager self-service) to all of its over 8,500 employees, managers, and administrators. The delivered fluid pages and screens were enabled for the end users.

Fluid Manager Self Service homepage

A notification tile was created to share the latest news with the employees. In addition, a reports tile for quick access of important reports was created on the homepage using Navigation Collections for ease of navigation and as a one-click solution.

New homepage with a notification tile

The upgraded PeopleSoft application leverages PeopleSoft’s branding framework to deliver a consistent and seamless look and feel to the employees.

Example classic search page showing Karnataka Bank’s branding

Reducing cost of ownership by isolating customizations

Karnataka Bank and the Kovaion team identified over 100 customizations, which were then isolated by using configuration frameworks such as event mapping, Page and Field Configurator, and Application Engine plug-ins.

Application Engine plugins were used in multiple de-customization processes including updating performance documents.

Application Engine plugin

Several customized pages such as absence pages and performance documents were identified. Around 20% of these pages were re-configured using Page and Field Configurator. This is the first step to continued use of configurations to achieve the long-term goal of easy application maintenance and selectively adopt features in the future.

Page and Field Configurator setup page

Page and Field Configurator setup page

Benefits from the upgrade:

• Transformed our PeopleSoft HCM application from an older version, enabling greater personalized employee experience with fluid employee self-service and manager self-service.
• Eliminated invasive customizations by using event mapping, Page and Field Configurator and Application Engine plugins thereby reducing our customization footprint and technical debt.
• Streamlined HR processes.
• Eased system management paving the path for quicker adoption of features.