Lakeland College implemented fluid self-service for applicants

Lakeland College implemented fluid self-service for applicants in January 2024.

Formerly, applicants at Lakeland College had no way to keep track of their application status. And college staff had to manually contact an applicant when there was any change to their application. Access to Campus Solutions was granted only to students and not application. Access to Campus Solutions was granted only to students and not applicants.

To improve the user experience of applicants, delivered Fluid Self-Service for applicants was implemented along with applicant user ID creation, automated 3C communication letters, and notifications depending upon application status.

The delivered Fluid Admissions tile was implemented to display applicant status and give applicants the ability to pay deposit fees via self-service payments from the Applicant Status page.

Applicants were also given access to view their decision letters from the fluid self-service page, which greatly enhanced their user experience.

Benefits

With the fluid implementation, applicants are now able to track their application status, view decision letter, and pay their deposit fees, including via mobile devices.

Implementing automated 3C admission letters has also reduced the manual effort spent by the admissions staff and in addition to improving the user experience it has streamlined admission processes at Lakeland.