Lone Star College deployed fluid providing users a mobile self-service experience

Summary

Lone Star College deployed the PeopleSoft fluid user interface with an emphasis on user personas to tailor the experience and a unique, custom side bar, allowing the design to scale effectively across PeopleSoft HCM, Financials, and Campus Solutions. This provides users with a native, mobile, self-service experience that resulted in an approximately 30% increase in mobile device usage.

Customer comments

Lone Star College implemented PeopleSoft Fluid with an emphasis on user personas to best tailor the user experience. Because we support customers through the use of the Interaction Hub, Campus Solutions, Human Resource Management and Financials, we needed to create a design that could effectively streamline content for students, faculty and staff. We created a user persona splash page, which would serve as a springboard to self-service items.

Additionally, we created a side bar which could be used on homepages to allow more flexibility to add content, such as external links and third-party integrations. Our layout allowed for a more efficient use of web page real estate on both desktop and mobile. One of our main goals was not having to sacrifice features or functionality in moving from Classic to Fluid. Our customers were pleased to find all of their respective content in a clean, easy to find, responsive layout.

With each semester that passes, our web traffic analytics show us that mobile usage is definitely on the rise. Since the Fluid implementation has gone live, we have seen a spike in mobile device usage of about 30%. This increase in mobile traffic is correlated to the launch of the new user experience. We are finally able to offer our users a native, mobile, self-service experience.