Mayer Brown upgraded their PeopleSoft HCM system from 9.1 to 9.2 Image 48 and PeopleTools to 8.60

Mayer Brown is a global law firm, founded in Chicago, Illinois, United States. It has offices in 27 cities throughout the Americas, Asia, Europe, and the Middle East.

Mayer Brown has been a PeopleSoft HCM user for over a decade. Mayer Brown, in conjunction SMACT Works, embarked on a HCM transformation, upgrading their PeopleSoft HCM application from 9.1 to 9.2 Image 48, and PeopleTools to 8.60.

User experience

The goal was to modernize Mayer Brown's system architecture, leverage the latest PeopleSoft features while eliminating cumbersome customizations, and adopt fluid capabilities. Mayer Brown utilized fluid job data and person data to improve accessibility, user experience, and overall operational efficiency. This included enabling fluid on person and job installations, mapping staging records, configuring a job CI, and managing search configurations to smoothly transition to fluid ESS and MSS interfaces, allowing managers and employees to benefit from modernized self-service capabilities. A few other features adopted include delegation functionality for fluid absence self service, fluid attachment framework replacing custom pages, and benefits enrollment.

Analytics

Mayer Brown implemented PeopleSoft Insights and dashboards equipping leadership with comprehensive real-time data analytics and empowering them to make informed decisions quickly and strategically. WorkCenters, Insights, and dashboards implemented include Benefits WorkCentre, Ben Admin Processing Insights, Open Enrollment Insights, Life Event Insights, and Benefits Utilization Insights.

Elimination and isolation of customization with configuration

To support unique business requirements, PeopleSoft delivered utilities such as Activity Guide Composer, Page and Field Configurator, drop zones, guided self-service have been used extensively, transforming a previously manual, labor-intensive workflow to an efficient, modern solution.

Employee life event management

Mayer Brown’s HCM 9.1 system required the benefits team to manage each transaction step manually by receiving information via email, requesting and verifying documentation, manually creating transactions in BAS Activity, and finally processing and closing the transaction. This process was cumbersome, prone to delays, and highly dependent on manual intervention.

Mayer Brown implemented a self-guided fluid UI for life events, covering a broad range of scenarios including birth, adoption, and guardianship; dependent gain or loss of coverage; divorce, legal separation, annulment, end domestic partnership, marriage, and spousal gain or loss of coverage; among others.

The new system incorporates updated fluid security, enabling every employee with a life event transaction to access the activity guide, thereby streamlining the user experience.

The integration of the attachment framework allowed documentation related to life events to be stored and retrieved directly within the system without the need for custom pages. Additionally, the configuration of benefits administration, accessible via run control or on demand, has significantly reduced manual processing, ensuring a smoother, faster, and more secure lifecycle management for employee life events.

Compensation tracking

Historically, Mayer Brown used three separate job data pages to track compensation for partners, U.K. employees, and other staff. With the upgrade, Mayer Brown is now using the delivered compensation page for all employees, simplifying administration and future maintenance.