Sarasota Memorial Health Care System
Sarasota Memorial Health Care System has extended its existing digital assistant solution by using an Oracle OCI AI generative AI agent
Summary
Sarasota Memorial Health Care System, in collaboration with their partner Deloitte, has extended its existing PeopleSoft conversational AI solution by using an Oracle OCI AI platform-based generative AI agent to transform how employees obtain pertinent benefits information.
Customer comments
Sarasota Memorial Health Care System extended its ODA-based employee digital assistant solution in PeopleSoft HCM to transform how employees obtain pertinent benefits information with AI.
The Oracle OCI AI platform-based generative AI agent is configured to consume employee benefit documents which reside across various external and internal locations.
It is seamlessly integrated with the PeopleSoft-delivered Benefits Assistant skill and the employee digital assistant to evaluate, route, and answer employee questions.
The benefits include that this solution:
- Provides a scalable 24x7 solution within the PeopleSoft HCM application to address employee benefits inquiries.
- Improves employee engagement by providing easy, fast, and comprehensive responses to benefits questions, eliminating the need to search and read through extensive documents or wait for assistance.
- Fields routine policy-related questions reducing direct calls and e-mails to the benefits team, especially during the busy open enrollment period.
- Delivers AI-generated responses that include references to the exact policy documents for clarity and compliance.