The Catholic University of America modernized their student experience by deploying delivered Fluid features

Summary

The Catholic University of America, in conjunction with their partner Presence of IT, modernized their student experience by deploying delivered Fluid features, converting custom pages from Classic to Fluid, and enabling custom branding, resulting in a significant decrease in tickets logged by students and positive feedback from the helpdesk team.

Customer comments

The Catholic University of America (CUA) is a national research university with 6,000 undergraduate and graduate students in more than 180 academic programs on a residential campus in the heart of the nation's capital. Post upgrading their PeopleSoft Campus Solution application 9.2, The Catholic University of America recently completed a project to modernize their student's user experience by deploying Fluid User Interface.

CUA worked in conjunction with Presence of IT and took a comprehensive approach to modernize their student's user experience by,

- Leveraging a wide range of delivered Student facing Fluid pages and features
- Converting multiple classic student facing pages to Fluid format
- Enabling custom branding and styling aspects to enhance user experience

The Catholic University of America's holistic approach to deploy Fluid User Interface meant their students could benefit from a wholesome mobile friendly user experience across following key functions,

Academic Progress Tile (All Delivered Functions plus custom Graduation Application, Expected graduate Term, Transfer Credit report, etc.)
Financial Account Tile (All Delivered Functions plus custom Payment Processor pages)
Manage Classes Tile (All Delivered Functions, Class and Course Catalog Search, Custom Enrolment Appointment Dates, Buy Books from Barnes and Noble, etc.)
Financial Aid (All Delivered Functions plus custom FAFSA, Law School Fin Aid Application Pages)
Profile Tile (Delivered plus Custom Religious Preferences pages)
Tasks Tile (All delivered functions)
Academic records (All delivered functions plus custom View transcript status, Request Official Transcript pages)
Custom Direct deposit Tile
Custom Additional Links Tile (Announcements & Policies, offices and Services Links)

Feedback received from users post deployment:

Significant decrease in the number of student tickets looking for various functions due to cleaner, intuitive and user-friendly interface compared to the Classic Student Center - Registrar's Office
Easy to understand and intuitive interface- Helpdesk Team