The University of Connecticut expanded the use of PeopleSoft Campus Solutions to serve a new population

Summary

The University of Connecticut, in conjunction with their partner Gideon Taylor, expanded the use of its PeopleSoft Campus Solutions system to serve a new population, replacing a highly manual process across three different departments.

Customer comments

The University of Connecticut has expanded the use of their PeopleSoft system to service a new population: non-degree-seeking student applicants. With the help of their partner, Gideon Taylor, the University of Connecticut’s Office of the Registrar, Information Technology Services, and One Stop Student Services offices implemented their new non-degree and visiting student application, an external-facing PeopleSoft solution deployed via a public portal to enable non-degree-seeking individuals to apply for standard non-degree enrollment, high school dual enrollment, and senior citizen audit registration.

The solution is all PeopleSoft-based, using the fluid UI, approval framework, delivered components, and the PeopleTools-based GT eForms bolt-on. The PeopleSoft-based application form is integrated with constituent transaction management for identity management and to perform search and match to avoid duplicate IDs. The form will quick admit and term activate accepted students and then notify them when they are able to login and self-register for classes.

The new Non-Degree and Visiting Student Application delivers a secure, PeopleSoft-based solution that can be used through a public portal by any potential student without need for an EMPLID or system credentials. It automates what had been a highly manual process across three different departments.

To further enhance the end-to-end automation, the project introduced a couple of “robots” to act as process managers while waiting for other steps to complete. In the first month of availability, approximately 400 applications were submitted and approximately 80% were processed with very limited manual intervention.

The University of Connecticut team continues to work alongside Gideon Taylor to address errors, implement increased data validations, and improve CIs. It is optimistic that both the number of applications needing manual intervention and turnaround time will continue to decrease while customer satisfaction and persistence to enrollment increase.

See University of Connecticut’s Non-Degree and Visiting Student Application.