2 Using the Landing Pad
Use the Oracle Pulse landing pad to quickly check the performance of all your Oracle Managed Cloud Services in five key areas then, with a tap, review the supporting data in any area requiring attention.
From Oracle Pulse Release 4.1, you can move directly from any row in the supporting data to see the selected metric in its overall context on the Customer, Service, or Environment Dashboard.
About the Landing Pad
The landing pad displays the recent performance of all your organization's Oracle Managed Cloud Services in the areas of service and environment availability, storage usage, service requests and changes logged, and (if enabled) business transactions. The landing pad also serves as a home page for Oracle Pulse and is easily accessible from anywhere in Oracle Pulse.
The landing pad consists five pairs of tiles, corresponding to these key areas:
The Production Availability tile shows the percentage availability of all your organization's live, production Oracle Managed Cloud Services for the last two months. Availability is calculated based on complete outages and does not include service interruptions.
Tap the tile to open the data view, showing the percentage availability of each environment for all services over the previous and current month to date.
Select any environment/row in the data view to open the Environment Dashboard populated with metrics for that environment.
Note:
If the production availability is between 0% and 100%, tap this tile to open the data view.If the production availability is 0%, 100%, or N/A (not available), tapping the tile does not open the data view.
Environments are labeled 'instances' in this view and are listed along with their environment alias, 'instance ID'.
The Complete Outage Time tile displays the total outage time over the last 24 hours and over the last month across all your Oracle Managed Cloud Services.
Tap the tile to open the data view, showing the total outage time over the last 24 hours and over the last month for every environment associated with your Oracle Managed Cloud Services.
Select any environment/row in the data view to open the Environment Dashboard populated with metrics for that environment.
The Storage Utilization versus Entitlement tile compares the amount of storage used by all your Managed Cloud Services with your purchased entitlement, on the last collection date. Your storage entitlement is usually allocated as needed across all services. This tile can be useful in identifying services that are consuming a disproportionate amount of storage.
The Recent Storage Activity tile shows the percentage change in storage activity since the date displayed. An increase of 5% or more in storage usage over one week is considered significant. If your storage usage increases by more than 5% in one week, Oracle recommends that you contact your Oracle service delivery manager (SDM) to discuss the increase.
Tap the tile to see the data view, listing by service the amount of storage used, in Gigabytes, and percentage of total storage used.
Select any service/row in the data view to open the Service Dashboard populate with metrics for that service. You can also tap Grand Total to open the Storage option for all services on the Customer Dashboard.
The Transaction Performance tile shows the the number of transactions exceeding the threshold at the latest collection date and time. A transaction is a sequence of operations that you want to monitor as a single unit. Comparing transaction response times with the threshold value gives a sense of the performance of your services. If one or more transactions exceeds the threshold, this can indicate potential or actual issues with the associated service.
The Low Performing Transactions tile displays the number of transactions that have exceeded the 30 day average since the last collection date and time. A transaction is a sequence of operations that is monitored as a single unit. Comparing transaction response times with the threshold value gives a sense of your services' performance. A significant number of transactions exceeding the 30 day average can indicate potential or actual issues with the associated service(s).
Tap either tile to open the Transactions screen on the Customer Dashboard displaying data for all transactions.
Note:
Where business transaction monitoring (BTM) has not been implemented, these tiles are hidden.The Sev 1 Incidents tile displays all Severity 1 incidents - that is, service requests (SRs) - created on production instances up to the date and time listed. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.
This Incidents for Review tile displays all Severity 1 incidents - that is, service requests (SRs) - created on production instances up to the date and time listed that are awaiting your input or approval.
Tap either tile to see the following figures for each environment and associated environment alias:
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Sev 1 Incidents - The number of severity 1 SRs for the instance.
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EM Generated - The number of SRs automatically generated by Oracle Enterprise Manager (EM).
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BTM Failures - W business transaction monitoring (BTM) has been implemented, the number of monitored transactions that have exceeded the performance threshold.
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Awaiting Customer - The number of SRs awaiting your input or approval to progress.
Select any incident/row in the data view to open the Incidents screen on the Environment Dashboard populated with metrics for the environment associated with the incident.
Note:
If your My Oracle Support (MOS) user account does not have privileges to view SRs, these tiles are hidden.Environments are labeled 'instances' in this view and are listed along with their environment alias, 'instance ID'.
The Sev 1 Changes tile displays all Severity 1 changes - that is, requests for change (RFCs) - created on production instances up to the date and time listed. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.
The Changes for Review tile displays all Severity 1 changes - that is, requests for change (RFCs) - created on production instances up to the date and time listed that are awaiting your input or approval.
Tap the tile to see the following figures for each environment and associated environment alias:
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Sev 1 RFCs - The number of severity 1 RFCs for the instance.
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RFCs Awaiting Customer - The number of RFCs awaiting your input or approval to progress.
Select any change/row in the data view to open the Changes screen on the related Environment Dashboard populated with metrics for the environment associated with the change.
Note:
If your My Oracle Support (MOS) user account does not have privileges to view RFCs, this tile is hidden.Environments are labeled 'instances' in this view and are listed along with their environment alias, 'instance ID'.