About Reservations

The Reservations module is central to OPERA PMS. From Reservations you may create new reservations, and search for, view, and modify existing reservations. As a key source of information, the reservation specifies the guest's arrival date, departure date, room type, rate, packages, and many other details. It is also a gateway to dozens of other OPERA functions that contribute to the guest's experience. For example, starting from the Reservation screen you can handle advance deposits; access guest, company, agent, and source profiles; perform guest billing functions; make room assignments; communicate with housekeeping; review and set up traces; schedule wake up calls; perform room moves; and more. If your system is configured for the waitlist function, you can access waitlisted reservations as well.

In addition to its importance to the individual guest, Reservations also offers group and block features. You can use the group options to reserve rooms for groups, create rooming lists, assign rooms to group members and perform a group check-in. Blocks, or allotment reservations, can be created and picked up by group members.

OPERA Reservations includes timesaving functions, such as:

Customizable Reservation Flow (Reservations>Reservation Flow application setting).
Search for room availability across properties.
Generate confirmation letters and registration cards from the reservation.
Customize screen formats for speedy, accurate reservation processing.
Search for reservations quickly by guest name, company, group, block, reservation type, travel agency, or confirmation number.
Perform complex functions such as shared reservations, split reservations, multiple reservations, frequent flyer memberships, advance deposits and cancellations, and group bookings.
Copy an existing reservation for use as a template for an unlimited number of additional reservations.
Add comments to the reservations for display prior to check in, when guest is in-house, and when posting to guest's bill.
Post folio instructions by reservation or by profile.
Apply fixed charges to reservations.

The links below can be used to go directly to major Reservations topics.