About Rooms Management

OPERA handles many different facets of a room's condition, status and availability. Depending upon the repair or replacement task, on an Out of Order or Out of Service status the Rooms Management department may work in conjunction with the Housekeeping department to keep track of room status and condition in order to disburse the appropriate service tasks.

Use Rooms Management to view a room’s entire history including guest history and the profiles for those guests. Booking limits can be set and an informational graph provides future bookings to assist in the forecasting process.

Housekeeping. The Housekeeping module allows you to view all housekeeping room activity on a daily basis. This allows the Housekeeping Department to determine which rooms require service, and assign those rooms with the appointed tasks to their attendants. They, in turn, may also assign points, for service rendered, to those attendants. Housekeeping also contains a section to keep track of room discrepancies that may be experienced between the Housekeeping and Front Office departments. The Housekeeping screen displays Out of Order/Service, Discrepant Rooms, Task Assignment, Room Assignment, and Attendant Points tabs for organizing housekeeping functionality.

Room History. View the booking history, including total generated revenue for a reservation, on any room. Also access a full guest history and the profile that corresponds to the guest by room number.

Overbooking. Set booking limits (house or rate), per room type or room class, per day.

Occupancy Graph. View, in graph form, the reservation forecasting information for a 31 day period following the system date.

Maintenance. Record maintenance requests, view and resolve them.