Loyalty Lookup

Select Miscellaneous>Lookup, select the Lookup button from the Profile Search screen, or choose the Lookup button from the Profile screen Options menu to search for a profile in an external loyalty system database such as a membership program database.

You may also perform a lookup from other points in OPERA where the Profile Search screen is displayed, for example:

Note: The Membership>Lookup Type application setting may specify that lookups are available for any one or more of the following types of programs: guest loyalty program, scheduled activities program, and/or gaming program, depending on which programs are in use at the property. If your property uses two or more of these programs, you are prompted to choose the type of program to do a lookup when you select the Lookup button. To look up a profile in the guest loyalty program, select the Loyalty button.

The Lookup screen appears.


Search Criteria

If you are working from the guest's Profile screen Options menu, or if the guest record is selected on the Profile Search screen, information for the current guest will automatically appear on the Lookup screen.  Provide the following information to perform a profile lookup. When you are done, select the OK button to submit the lookup to the external system.

Number. ID number that identifies the person or account in the external system. You may place your cursor in this field and swipe the guest's membership card to populate this field. The membership type configured using the Profiles>Default Membership Type application setting is assumed.

Profile Type. Select the down arrow to choose a profile type. Options include Individual, Company, Travel Agent, Source, Group.

Name. Individual's last name or account name.

First Name. Individual's first name. This field will not be shown for company, travel agent, source, or group profiles.

City. City portion of the profile's primary address.

State. State portion of the profile's primary address.

Country. Select the down arrow to choose the country where the guest resides.

Postal Code. Postal code portion of the guest's address.

Interface. If the property has multiple external system interfaces, select the down arrow to choose the interfaced system at which you wish to search for a profile.

See Also