IFC Class of Service Tab

The Class of Service tabbed area allows you to change several interface settings to improve the level of service delivered to the customer, including voice mail notification, automatic check-in and check-out, and how the guest's name is displayed.

Below is a description of the fields available in the Class of Service tabbed area.

Voice Mail Notification

Disabled. Select this option to disable voice mail notifications in OPERA.
Enabled. Select this option to enable voice mail notifications in OPERA.

Message light

On/Off. Select this option to turn on the message light when a new voice mail arrives.
Not changeable. Select this option to indicate that the message light is not supported.

Automatic checkin/out

Disabled. Select this to disable automatic check-in/out.
Enabled. Select this to allow automatic check-in/out.
Note: On a checked-in reservation, changes to any of the following fields will trigger a guest update record message to the IFC Vendor (upon saving the reservation) - Last Name, First Name, Language, Title, Vip Code, Departure Date, Specials, Member Number, Member Level, and Member Type.
Enabled with room move. Select this to allow automatic check-in/out when a room switch occurs only.

Name Display Format

Standard format. Select the drop-down arrow and select how the guest's name is displayed in the external system from a pre-defined list.
User defined format. Select this check box to define the format of how to display the guest's name in the external system.
Note: Upon creating a new MICROS POS of M87 or SPH, the User Defined Format is automatically activated and populated with the required data fields supported by this Vendor.
Format expression table. Select the name of the table that you would like to define your expression from. Based on your selection, the left and right columns may be populated.
- Left Column. This column displays all of the available fields for the format expression table you selected.
- Right Column. This column displays the different fields that you select to be part of your IFC_FRM expression.

Disable RoomEquip @ Check-in. Select this check box to disable sending a RoomEquipment message to the vendor immediately after the GuestIn message when the RoomEquipment does not change any guest rights. This is to eliminate processing unnecessary records when vendors support all messages but the needed data (Class of Service, No Post, etc.) is included in or understood with the GuestIn message.

Disable RoomEquip @ Check-out. Select this check box to disable sending a RoomEquipment message to the vendor immediately before the GuestOut message when the RoomEquipment does not change any guest rights. This is to eliminate processing unnecessary records when vendors support all messages but the needed data (Class of Service, No Post, etc.) is included in or understood with the GuestOut message.

Disable GC @ Check-out. Select this check box to disable sending a GuestdataChange message to the interface at the time of a Checkout. This is to eliminate processing unnecessary records when vendors support all messages but the needed data is included in or understood with the GuestOut message.

Additional Table Options

The left and right arrows move the fields between the left and right columns. The up and down arrow buttons move the position of the fields in the column to the right. The button in between the arrows allows you to enter free format text. When you select this button, a dialog box appears allowing you to enter either literal information or an expression that calls information in a database.

class_of_service_expression_entry

Literal. Enter the actual terminology to display the returned data from the table. For example, typing VIP in this field and selecting the VIP field within the table, would go ahead and put a literal VIP prior to that field. This way it would always show VIP: then the actual value from the VIP field.

Expression. This is a display of the actual expression you defined.

Function	Data Returned
nvl(IFC8_AGENT.GET_PREFERENCES_BY_TYPE(RESV_NAME_ID,'KEY OPTIONS'),' ')	Returns preferences associated to reservations that are checked in to the property. The 'KEY OPTIONS' value can be changed to any Preference Group title that is configured for the property.
IFC8_AGENT.GET_WELCOME_COUNT(RESV_NAME_ID)	Handles the Welcome Screen Display for a Video System.
IFC8_AGENT.GET_ALL_PRODUCTS(RESV_NAME_ID,RATE_CODE,ARRIVAL,DEPARTURE)	Retrieves products/packages in a DefRef when configured for an interface.