Applied Changes by Environment (Customer Dashboard)
Location: On the Customer Dashboard, tap Changes.
This widget shows the applied requests for change (RFC) count for each environment.
Chart View: The chart view shows the applied RFC count for every environment associated with all your organization's Managed Cloud Services, for the selected time interval.
Data View: The data view lists all RFCs that have been applied to all your organization's Managed Cloud Services.
Applied Changes by Environment (Service Dashboard)
Location: On the Service Dashboard, tap Changes.
This widget shows RFCs applied to each environment.
Chart View: The chart view shows the RFC count for each environment associated with this service, for the selected time interval.
Data View: The data view lists all RFCs that have been applied to this service.
Applied Changes: Production versus Non-Production (Customer Dashboard)
Location: On the Customer Dashboard, tap Changes.
This widget compares rates of change in production and non-production environments for all your organization's Managed Cloud Services.
Chart View: The chart view shows the number of requests for change (RFCs) applied to production environments, to non-production environments, and to all environments associated with all your organization's Managed Cloud Services, for each month in the selected time interval.
Data View: The data view lists all RFCs that have been applied to all your organization's Managed Cloud Services.
Applied Changes: Production versus Non-Production (Service Dashboard)
Location: On the Service Dashboard, tap Changes.
This widget compares rates of change in production and non-production environments for this service.
Chart View: The chart view shows the number of RFCs applied to production environments, to non-production environments, and to all environments associated with this service, for each month in the selected time interval.
Data View: The data view lists all RFCs that have been applied to this service.
Applied Changes by RFC Type (Customer Dashboard)
Location: On the Customer Dashboard, tap Changes.
This widget shows all requests for change (RFCs), listed by RFC type, that have been applied to environments and services for all your organization's Managed Cloud Services.
Chart View: The chart view shows all RFCs, listed by RFC type, that have been applied to all your organization's Managed Cloud Services. RFC types are defined in My Oracle Support (MOS).
Data View: The data view lists all RFCs that have been applied to all your organization's Managed Cloud Services.
Applied Changes by RFC Type (Service Dashboard)
Location: On the Service Dashboard, tap Changes.
This widget shows all RFCs, listed by RFC type, that have been applied to this service.
Chart View: The chart view shows all RFCs, listed by RFC type, that have been applied to this service. RFC types are defined in My Oracle Support (MOS).
Data View: The data view lists all RFCs that have been applied to this service.
Applied Changes by RFC Type (Environment Dashboard)
Location: On the Environment Dashboard, tap Changes.
This widget shows all RFCs, listed by RFC type, that have been applied to this environment.
Chart View: The chart view shows all RFCs, listed by RFC type, that have been applied to this environment. RFC types are defined in My Oracle Support (MOS).
Data View: The data view lists all RFCs that have been applied to this environment.
Availability (Environment Dashboard)
Location: Open the Environment Dashboard. The Overview is displayed by default.
This widget shows the availability of this environment and its underlying infrastructure over the selected time interval. Toggle between the chart view and the data view using the symbol in the bottom right corner.
Availability is measured over complete months, which is reflected in the time intervals for all availability chart and data views. For example, if you select a time interval of 6 months on Monday May 6th, 2014, the Production Availability by Environment chart and data views display availability for six complete months: November, December, January, February, March, and April, as well as the availability to May 1st to 5th, 2014.
Chart View: The chart view shows both overall availability and infrastructure availability for this environment over selected the time interval. Availability is displayed as a continuous horizontal green bar, where:
Overall availability reflects the percentage of time that the environment was operating as expected.
Infrastructure availability shows the percentage of time that the underlying facility, network, and hardware components in the environment were operating as expected.
Unplanned complete outages - that is, any unscheduled intervals when the service was completely unavailable and Oracle was responsible for restoring service - are displayed as red bars.
To be classified as complete unplanned infrastructure outage, the root cause must be identified in the security, network, OS, or hardware category. Planned outages, such as for routine maintenance, and service interruptions, where the environment was partially available, are not included in availability calculations.
Data View: The data view shows production availability for this environment over the selected time interval:
| Field | Description |
|---|---|
| Total Unplanned Outage Time | Total unplanned outage time (to the nearest hour and minute) for this environment, when the service or infrastructure was completely unavailable and Oracle was responsible for service restoration. |
| Customer Outage | Total unplanned outage time (to the nearest hour and minute) for this environment, when the service or infrastructure was completely unavailable and when your organization was responsible for service restoration. |
| Oracle Outage | Total unplanned outage time (to the nearest hour and minute) for this environment, when the service or infrastructure was completely unavailable and Oracle was responsible for service restoration. |
| Total Unplanned Outage Count | Number of times unplanned outages occurred in this environment, when the service or infrastructure was completely unavailable and Oracle was responsible for service restoration. |
| Average Time to Restore for Each Unplanned Outage | Average time, to the nearest hour and minute, to restore the environment following an outage. |
| Total Infrastructure Outage Time | Total unplanned outage time (to the nearest hour and minute) for this environment, when the infrastructure was completely unavailable owing to a facility, network, or hardware cause and when Oracle was responsible for service restoration. |
| Total Infrastructure Outage Count | Number of times unplanned infrastructure outages occurred in this environment, when the infrastructure was completely unavailable and Oracle was responsible for service restoration. |
Location: On the Service Dashboard, tap Backup.
The Backup chart and table show the following information for one week or one month intervals:
All Backup Work shows all backups that have been run successfully on environments associated with this service each day, for one week or one month. This information is drawn directly from the internal Oracle system that inventories all backups on fileservers.
Additional Backups shows any additional backups requested by RFC. Additional backups include backups remaining from your allowance for instances during implementation and production phases, and any backups you have purchased. Log an SR to request additional backups.Your SDM can provide more information.
Change Records (Customer, Service, Environment Dashboards)
Location: On the Customer Dashboard, Service Dashboard, or Environment Dashboard, tap the change/RFC record under Changes.
Each request for change (RFC) record provides the following information about the change:
| Field | Description |
|---|---|
Name, including
|
Identifying information about this RFC, including:
|
| Environment | Environment associated with this RFC. |
| Status | Status of this RFC from MOS:
|
| Schedule | Time and date for which this RFC is scheduled, in the format YYYY-MM-DD HH:MiMi where YYYY is the year, MM is the month, DD is the day, HH is the hour, and MiMi is the minute. |
| Activities | All the latest activities related to this RFC. |
| Summary | MOS summary information for this RFC, such as the status and the severity. |
Changes for Review (Landing Pad)
Location: On the landing pad, which is the Oracle Pulse home screen.
This tile displays all open Severity 1 changes - that is, requests for change (RFCs) - created on production instances up to the date and time listed that are awaiting your input or approval. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.
Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):
Sev 1 RFCs - The number of open Severity 1 RFCs for the instance.
RFCs Awaiting Customer - The number of open RFCs awaiting your input or approval to progress.
Note:
If your My Oracle Support (MOS) user account does not have privileges to view RFCs, this tile is hidden.Location: On the Customer Dashboard, tap Contacts.
The Contacts option opens the Contacts screen, which shows the following contact pools:
All Contacts - All contacts associated with your organization's Managed Cloud Services, from both Oracle and your organization.
Approvers - Contacts who have the authority to approve requests for change (RFC). The customer user administrator defines the scope of this approval authority.
My Organization - All contacts from your organization associated with your organization's Managed Cloud Services.
Service Delivery Team - All Oracle personnel associated with your organization's Managed Cloud Services.
Created versus Applied Changes (Customer Dashboard)
Location: On the Customer Dashboard, tap Changes.
This widget shows the number of RFCs created for, and the number applied to all your organization's Managed Cloud Services, indicating the rate of change.
Chart View: The chart view shows the number of RFCs created for, and the number applied to, environments and services for all your organization's Managed Cloud Services during the selected time interval. If no RFCs were created or applied, the chart is empty.
Data View: The data view lists all RFCs that have been created for or applied to all your organization's Managed Cloud Services.
Created versus Applied Changes (Service Dashboard)
Location: On the Service Dashboard, tap Changes.
This widget shows the number of RFCs created for, and the number applied to this service, indicating the rate of change.
Chart View: The chart view shows the number of RFCs created, and the number applied, to this service for each month of the selected time interval. If no RFCs were created or applied, the chart is empty.
Data View: The data view lists all RFCs that have been created for or applied to this service.
Created versus Applied Changes (Environment Dashboard)
Location: On the Environment Dashboard, tap Changes.
This widget shows the number of RFCs created, and the number applied, to this environment during the selected time interval.
Chart View: The chart view shows the number of RFCs created, and the number of RFCs applied, to this environment for each month of the selected time interval. If no RFCs were created or applied, the chart is empty.
Data View: The data view lists all RFCs that have been created for or applied to this environment.
Created versus Closed Incidents (Customer Dashboard)
Location: On the Customer Dashboard, tap Incidents.
This widget shows the rate of service request (SR) closure for all your organization's Managed Cloud Services.
Chart View: The chart view compares the number of SRs created with the number of SRs closed for each month over the selected time interval, indicating the rate of SR closure for all your organization's Managed Cloud Services.
Data View: The data view shows detailed records for all SRs, open and closed, for all your organization's Managed Cloud Services.
Created versus Closed Incidents (Service Dashboard)
Location: On the Service Dashboard, tap Incidents.
This widget shows the rate of service request (SR) closure for this service.
Chart View: The chart view compares the number of SRs created with the number of SRs closed for each month over the selected time interval, indicating the rate of SR closure for this service.
Data View: The data view shows detailed records for all SRs, open and closed, for this service.
Created versus Closed Incidents (Environment Dashboard)
Location: On the Environment Dashboard, tap Incidents.
This widget shows the rate of SR closure for this environment.
Chart View: The chart view compares the number of SRs created with the number of SRs closed for each month over the selected time interval, indicating the rate of SR closure for this environment.