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Adjusting Gift and Membership Credit Card Payments

To adjust gift and membership credit card payments, open a gift or membership adjustment session and make the necessary changes.

However, any time you change credit card information, you must revalidate, reize, and recapture the transaction. You also need to credit the original gift amount.

To reauthorize and credit adjusted transactions:

  1. Authorize the new gift amount using the EP Transaction Processing - Filter Options page and EP Transaction Processing - Transaction List page.

  2. Filter transactions for a Transaction Requested value of Credit on the EP Transaction Processing - Filter Options page.

  3. Credit the original gift amount on the EP Transaction Processing - Transaction List page.

When you refund a transaction, its status becomes C.

The following graphic illustrates the gift and membership credit card transaction adjustment process described above:

Image: Gift and membership credit card transaction adjustment process for previously authorized or captured transactions

This graphic illustrates the gift and membership credit card transaction adjustment processes for previously authorized or captured transactions:

Gift and membership credit card transaction adjustment process for previously authorized or captured transactions