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Adjusting Self-Service Gift Credit Card Payments

To adjust gift credit card payments, you must open a gift adjustment session and make the necessary changes. However, any time you change credit card information, you must revalidate, reauthorize, and recapture the transaction. You must also credit the original gift amount.

To reauthorize and credit adjusted transactions:

  1. Authorize the new gift amount using the EP Transaction Processing - Filter Options and EP Transaction Processing - Transaction List pages.

  2. Filter transactions for a Transaction Requested value of Credit on the EP Transaction Processing - Filter Options page.

  3. Credit the original gift amount on the EP Transaction Processing - Transaction List page.