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Resolving Change Transaction Errors

When a change transaction record is rejected, the rejected record is sent to the school in the application response file as a Change Transaction Error @6 record. Up to five error messages can be provided on this record.

This section discusses how to:

Page Name

Definition Name

Navigation

Usage

CL Loans on Hold (FA901) Report

FA901

select Financial Aid, then select Loans, then select CommonLine Reconciliation, then select Loans on Hold Report

Identify adjusted loans on hold.

Loan Origination Auth Sumry (FA850) Report

FA850

Identify loan cancellation charges that were rejected.

Loan Application Summary

LOAN_ORIG_SUMM_DTL

select Financial Aid, then select Loans, then select View Loan Application Status

View loan summary information. Links are made available to more detailed loan information.

Loan Origination Information

LOAN_ORIG_SEC

select Click the Origination Status link on the Loan Application Summary page.

Determine whether the system has created a change transaction for the loan. View the CRC status codes and the corresponding CRC staging table information for the selected loan action row.

Origination Loan Disbursement

LOAN_DISBURSEMENT

select Click the Disbursement Status link on the Loan Application Summary page.

Determine whether the system has created a disbursement level change transaction for the loan.

Loan Origination Change

LN_CL_ORIG_CHG_SEC

select Click something on the Loan Origination Information page.

Locate rejected loans identified on the Loan Origination Information page.

Loan Disbursement Change

LN_CL_DISB_CHG_SEC

select Click something on the Loan Origination Information page.

Locate rejected loans identified on the Loan Origination Information page.

CommonLine Loan Origination Transmission

LOAN_ORIG_TRANS

select Click something on the Loan Origination Information page.

Remove the hold status on rejected loans that have been corrected.

To identify change error records:

  1. Run the CL Loans on Hold (FA901) report to identify adjusted loans on hold.

  2. Run the Loan Origination Auth Sumry (FA850) report to identify loan cancellation changes that were rejected.

    Use OX for the loan action code and a loan action status of R.

Use the Loan Origination Information page to identify loans with a loan action status of Rejected. Determine the change record types that were generated and navigate to the appropriate Loan Origination Change or Loan Disbursement Change pages to find the rejected record.

The rejected record has a change status of Error. The Message link should also be active. Click the Message link to view the error messages.

Make the necessary changes to correct the rejection. Required actions vary based on the error messages displayed. After you have taken corrective action, use the CommonLine Loan Orig Trans page to remove the hold.

After the hold has been removed—resetting the Loan Processing Stat field to In Service—run the loan origination process again. The process generates a new change transaction record for the loan. New change transactions for the rejected change transaction record, plus any additional changes made to the loan, are created. Then follow the normal procedures to complete the processing of the change: validate the loan, create outbound files, and send them.