There are two modes on the Query Listing page that you can use to view and perform actions on queries:
Note: The Action View button that puts the Query Listing page into the Action mode is available only when you select Opened, Answered, or Candidate from the Query Status drop-down list.
When you are in action view mode, you can perform the following actions:
Query Status filter on Query Listings page | Available actions on selected queries |
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Answered | Reissue the query. Close the query. |
Candidate | Place the query in the opened state Delete the query. |
Opened | Close the query. |
Note: You can change the display mode by clicking the List View button when in the action view, and clicking the Action View button when in the list view.
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