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Entering License Keys

The Siebel license key is generated so that your organization's users can access the Siebel Business Applications that your organization has purchased. The license key is a series of numbers (up to 54 digits). Your organization's specific license key is included in the Welcome Package. You must enter this license key before you begin to use the Siebel Business Applications or optional modules that your organization has purchased. Because the license key resides in the Siebel database and not on the client computer, everyone who accesses the Siebel database uses the same license key.

Your license key activates the screens and views associated with the Siebel Business Applications and modules that your organization has purchased. If you have been assigned multiple license keys, their effect is cumulative, as you enter them.

Customers upgrading from earlier versions of Siebel CRM might notice differences between the Siebel application and the applications listed in the Welcome Package. These differences generally reflect changes in naming and bundling of Siebel Business Applications. For example, a functionality that was previously sold separately might now be bundled into a single product, or included in a Siebel CRM base application, or have been renamed. It is recommended that you run the Siebel application itself to verify that all of the functionality that you expected is there.

Customers using a Siebel application that is an upgrade from an earlier version might notice differences between the views in the previous version and the views in the upgraded version. Reasons for these differences can include the following:

• The view you are looking for is not available from the Siebel application that you have launched.
• You logged in as a user who does not have responsibilities for the view. To evaluate all of the views available in the product, log in as a Siebel administrator.
• The method of accessing the functionality changed, or the functionality was replaced by more comprehensive features that work differently. For information about functionality changes in the latest release, see the Siebel Bookshelf.

  NOTE:  The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

• The location or name of the screen or view changed. You can review the Site Map, or for information about current view locations, see the Siebel Bookshelf.

However, if you do not see views that you expected, or if you see views that you did not expect, and feel that it impacts the functionality you have purchased, create a service request (SR) on My Oracle Support. Alternatively, you can phone Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers remain the same and are listed on My Oracle Support. If your license key has expired, create a service request on My Oracle Support.

Entering the First License Key

Before you enter the first license key, the following software must be correctly installed: Gateway Name Server, Siebel Server, Siebel Database Server, Siebel Business Applications, and one of the following: Siebel Developer Web Client or Siebel Tools. After the first Siebel Developer Web Client or Siebel Tools installation, the first user to connect to the Siebel database is required to enter a license key to use the product.

To enter the first license key

1. Start either Siebel Developer Web Client or Siebel Tools.

   NOTE:  You have the choice of entering the first license key in either Siebel Developer Web Client or Siebel Tools. You can enter any Siebel license key in either Siebel Developer Web Client or Siebel Tools.

2. Log in as the system administrator and connect to the server database.

   Use SADMIN as the login name and the appropriate password as the password, and choose Server in the Connect to drop-down list.

   NOTE:  If you are the first to log in to Siebel Developer Web Client after a new Siebel installation, you get the error message "There is no valid license key in the database." If you are the first to log in to Siebel Tools after a new Siebel installation, you get the error message "No valid license keys were found in the database."

3. If you are logged in to Siebel Developer Web Client, click OK. If you are logged in to Siebel Tools, click Add Key.
4. In the License Key dialog box, enter the license key for the Siebel CRM base application or for Siebel Tools, and then click OK.

   CAUTION:  Enter only a Siebel CRM base application license key or the Siebel Tools license key. If you enter an optional-module license key without having a Siebel CRM base application license key already entered, an error message appears. The error occurs because the Home Page view is required to start Siebel CRM base applications, and Home Page views are not included in optional module license keys.

5. Close Siebel Developer Web Client or Siebel Tools that you started in Step 1.
6. Restart the Siebel Server System Service.

   For more information, see Siebel System Administration Guide.

7. Start the Siebel application associated with the license key that you entered.

   For example, if your license key is for Siebel Sales, start Siebel Sales; if your license key is for Siebel Tools, start Siebel Tools.

NOTE:  After entering the initial license key, if you discover that you made an error when entering the license key, you can correct the license key in the Key Value field in the License Key view of the Administration - Application screen.

Entering an Additional License Key Using Siebel Application

After entering the initial key, you can add or delete license keys through Siebel Business Applications as long as your Siebel user responsibility includes the Siebel License Key view. You can add or delete license keys immediately if your purchase included more than one license key, or you can add license keys as your organization purchases more Siebel Business Applications or optional modules.

For help installing your license keys, create a service request (SR) on My Oracle Support.

To enter an additional license key using a Siebel application

1. Start the Siebel application (for example, Siebel Call Center). You can use Siebel Web Client or Siebel Developer Web Client.
2. Log in as the system administrator and connect to the server database.

   Use SADMIN as the login name and the appropriate password as the password, and choose Server in the Connect to drop-down list. If the system administrator's password has been changed, use the current password.

3. Navigate to the Administration - Application screen, then the License Keys view.
4. Add the new license key by completing the following steps:
   1. In the License Keys list, create a new record.
   2. In the new record, enter one license key in the Key Value field.
   3. Repeat Step a and Step b for each license key to be entered.
5. Close the Siebel application.
6. Restart the Siebel Server System Service.

   For more information, see Siebel System Administration Guide.

Start any Siebel application or module associated with a license key you have entered.

Entering an Additional License Key Using Siebel Tools

Complete the following procedure to enter an additional license key using Siebel Tools.

To enter an additional license key using Siebel Tools

1. Start Siebel Tools.

   NOTE:  To enter additional license keys in Siebel Tools, you must have first entered the Siebel Tools license key.

2. Log in as the system administrator and connect to the server database.

   Use SADMIN as the login name and the appropriate password as the password, and choose Server in the Connect to drop-down list. If the system administrator's password has been changed, use the current password.

3. Choose Help, then Technical Support from the menu bar.
4. In the Technical Support Information dialog box, click License Key.
5. Add a license key by completing the following steps:
   1. In the License Keys dialog box, click Add Key.
   2. In the new record, type in one license key and then click OK.
   3. Repeat Steps a and b for each license key to be entered.
6. Close Siebel Tools.
7. Restart the Siebel Server System Service.

   For more information, see Siebel System Administration Guide.

Start any Siebel application or module associated with a license key you have entered.

License Key Fields

Table 3 describes the fields in the license key record.

Hiding Access to License Keys

You can hide access to license keys by hiding the License Keys administrative view within a Siebel application and by hiding the License Key button within Siebel Tools.

• Within a Siebel Application. You might want to hide the License Keys view in the Administration - Application screen to discourage unauthorized users from attempting to change license keys. To hide the License Keys view, remove it from the responsibility associated with the users who do not need access to it. Responsibilities control the views to which users have access. For more information about creating and modifying responsibilities, see Siebel Security Guide.
• Within Siebel Tools. You might want to disable the License Key button, found in the Technical Support Information dialog box (available from the Siebel Tools Help menu), to discourage unauthorized users from attempting to change license keys. You can disable the License Key button by selecting the Siebel Administrator responsibility and deleting the Edit License Key view.