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Siebel Assignment Manager Administration Guide > Availability-Based Assignment > Example of Configuring the Service Request Assignment Object for Availability-Based AssignmentThis topic gives one example of creating an assignment rule that evaluates a service request object and assigns the object to the highest-scoring employee based on the employee's skill level and availability. You might use this feature differently, depending on your business model. The service request object, which is often associated with a job, a finite time period, and a specific owner, is an example of an object that can be assigned using Assignment Manager's availability-based assignment feature. To use the availability assignment feature, certain setup procedures must be performed in the Siebel Field Service application before creating the assignment rule. For more information about this feature and its requirements, see About Availability-Based Assignment. Several configurations must also be made to the assignment object before using the availability feature. See Process of Configuring Assignment Objects for Availability-Based Assignment. RequirementsThe following procedures assume that a service region (California Service Region), employees (West Coast Service Representative and West Coast Service Manager), and a product (Pentium III Desktop) are already defined. For information about defining service regions, see Siebel Field Service Guide. Setting Up Siebel Field Service for Availability AssignmentUse the following procedure to set up the Siebel Field Service application for availability assignment. To set up the Siebel Field Service application for availability assignment
NOTE: If service regions are modified or deleted, then you must release assignment rules to update the rulecache.dat file. After the Field Service application is configured, create the assignment rule that uses the assignment availability feature. Creating a Field Service Assignment RuleUse the following procedure to create a field service availability assignment rule. To create a field service assignment rule
When a service request is created with attributes that match both West Coast service representatives, Siebel Assignment Manager, through the Appointment Booking System in Siebel Field Service, assigns the employee who has available time in his or her calendar and work schedule. Optionally, the Appointment Booking System can create an activity in the assigned employee's calendar. For more information about the Appointment Booking System, see Siebel Field Service Guide. Figure 38 shows an example of a field service assignment rule, where:
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