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Releasing Assignment Rules

This topic is part of About Assignment Rule Administration.

After you define your assignment rules or make any changes to the rules, criteria, values, or candidates (employee, position, or organization) for the assignment rules, you must release them to instruct Siebel Assignment Manager to use these rules. Releasing assignment rules also updates the rulecache.dat file. For more information about the rulecache.dat file, see About Siebel Assignment Manager Rule Cache Files.

The following procedure releases all assignment rules simultaneously. Do not release assignment rules while associated server tasks are running. After you have defined your assignment rules, you must release the rules and you might have to perform a few additional administrative tasks.

To release assignment rules

1. Navigate to the Administration - Assignment screen, and then the Assignment Rules List view.
2. In the Assignment Rules list, click the Release button.

   A confirmation message appears, indicating that the rules have been released.

NOTE:  You can also update the rule cache by deleting the rule cache files and restarting the Siebel Server. Search for *rulecache*.dat in the SIEBSRVR_ROOT\bin directory.

TIP:   If you want to verify that the new or modified rules have been applied, then check the timestamp of the rulecache.dat file or the Assignment Manager (AsgnSrvr) log file.

When a new Siebel Server is installed (for instance, as part of an upgrade), pending assignment rules are released (the rule cache is re-created) on the first startup. It is recommended that you release assignment rules after installation so that servers in the deployment re-create the same rule cache.