Siebel Assignment Manager Administration Guide > Assignment Rule Administration >

About Assignment Rule Administration

This topic includes the following information:

• Before Defining Assignment Rules
• Process of Defining Assignment Rules
• Creating Assignment Rule Groups
• About Some of the Assignment Rule Fields
• Creating Assignment Rules
• Adding Employees, Positions, and Organizations to Assignment Rules
• Adding a Sequence Number to Assignment Rules
• How Siebel Assignment Manager Determines the Sequence in Which Rules Are Evaluated
• Defining Assignment Rules to Use a Single Criterion for Multiple Objects
• Choosing a Candidate as the Primary Assignee
• Defining Server Key Mappings for Assignment Rule Groups
• How Siebel Assignment Manager Uses Server Key Mappings to Load Rules to a Particular Siebel Server
• Preparing to Release Assignment Rules
• Releasing Assignment Rules
• Migrating Assignment-Related Data