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About Server Administration Requirements for Assignment Modes

This topic is part of Preparing to Run Siebel Assignment Manager.

Siebel Assignment Manager requires various functioning server components and tasks based on the selected assignment mode. Table 49 summarizes the required components and tasks that must be online or started when selecting a particular mode of assignment. When using mobile assignment, use the information provided for either interactive or batch assignment based on your deployment requirements. Detailed information about starting the applicable components and tasks is covered in the remainder of this chapter.

In this table, note the following:

• For dynamic and batch assignment, you do not have to start the Server Request Broker when running your tasks using the Server Manager command-line interface (or using an alternate method, such as setting Default Tasks for the server component).
• This information is based on the default Assignment Request (In Process) seeded action.

Additionally, when using availability-based assignment, make sure that the Field Service component group and the ApptBook component are online.