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Siebel Chat Guide > Customizing Siebel Chat > Modifying the Spelling Checker for Siebel Chat > Customizing the Language Mappings for Siebel Chat Spelling CheckerThe default language for Siebel Chat spelling checker is determined by the RequestSiteID field in the service request, which is a configurable business component field. The RequestSiteID field refers to the site or country to which the customer is affiliated. For example, if a German user starts a chat session with an agent, the RequestSiteID field has a value of 77. The language mappings for Siebel Chat spelling checker are defined in the function Service_PreInvokeMethod (MethodName, Input*, Output*) if (MethodName == "GetLanguageCodeFromMapping") sRequestSiteID = Inputs.GetProperty("RequestSiteID"); Outputs.SetProperty ("LanguageCode", "ENU"); Outputs.SetProperty ("LanguageCode", "ITA"); Outputs.SetProperty ("LanguageCode", "FRA"); Outputs.SetProperty ("LanguageCode", "ENU"); The Service_PreInvokeMethod has the following input and output parameters respectively:
You can modify and add new language mappings for a customer as required by editing the GetLanguageCodeFromMapping script method, provided that the language is supported by Siebel Chat spelling checker. Use the following procedure to customize the language mappings for Siebel Chat spelling checker. To customize the language mappings for Siebel Chat spelling checker
Table 16 lists the languages that are currently supported by Siebel Chat spelling checker. Supported languages are defined in the SPELLCHECK_LANG LOV (list of values). |
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