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Siebel Chat Guide > Managing Siebel Chat > Example of Using Oracle Contact On DemandThis topic gives one example of how a contact center might be set up and used. You might set up and use a contact center differently, depending on your business model. A company has a family of products and related services for two different, distinct industries. Each industry offering has two major brand names. Each brand name in turn has multiple products, each requiring special agent skills to support the products. Figure 6 illustrates how to set up Oracle Contact On Demand for this scenario, as follows:
Figure 6 shows an example of company, project, workgroup, and skills setup in Oracle Contact On Demand. |
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