This chapter defines some basic concepts about accounts. It also provides the procedures for setting up account hierarchies and updating account information. It includes the following topics:

• About Accounts in Siebel Communications
• Scenario for Using Accounts in Siebel Communications
• Setting Up External Organizations for Siebel Communications
• Creating an Account in Siebel Communications (End User)
• Creating an Account Hierarchy in Siebel Communications (End User)
• Reviewing an Account Hierarchy in Siebel Communications (End User)
• Accessing or Updating Account Information in Siebel Communications (End User)
• Monitoring Infrastructure, Equipment, and Usage in Siebel Communications (End User)