A - B - C - D - E - F - I - J - L - M - N - O - P - Q - R - S - T - U - W

A

account hierarchy

creating   1

description   1

example (diagram)   1

reviewing   1

viewing as organization chart   1

viewing list of child accounts   1

accounts

account views, about   1

account views, accessing   1

agreement for an account, viewing   1

balances for nonpaying accounts   1

business scenario for using   1

class, description and example   1

class, different information displayed   1

classes, list of   1

creating an account   1

customer portal view, accessing   1

defined   1

end-user views   1

equipment, adding installed or planned   1

information, accessing   1

telecommunications-related infrastructure, adding   1

usage detail, viewing   1

workflows for managing   1

activity

associating with a premises   1

creating for a contact   1

trouble tickets, adding activity   1

activity plan

trouble tickets, associating with   1

work orders, associating with   1

address profile

address, revalidating   1

address, validating   1

creating and updating   1

description   1

adjustment requests

outcome, viewing   1

overview   1

viewing history of   1

adjustments

unbilled usage   1

viewing for billing profile   1

administrator procedures

agreement template, verifying   1

agreements, adding   1

agreements, adding terms and generating a total   1

Auto Document feature, setting up template for   1

document, creating and printing   1

administrators, roles and responsibilities   1

Advanced Queue

configuring   1

configuring corresponding Web services for   1

setting up order priority for   1

Advanced Queueing

about   1

agreements

about using   1

agreement details, examining in Explorer   1

agreement records, adding   1

agreement template, verifying   1

agreements library   1

Auto Document feature, setting up template for   1

business scenario, commercial customer   1

business scenario, residential customer   1

business scenarios for using   1

contracts, defined   1

defined   1

document, creating and printing   1

entitlements, relationship with   1

library for agreements   1

master agreements, about   1

modifying an agreement   1

order, associating agreement with   1

relationships among agreements, about   1

sales agreements   1

service agreements   1

service item, associating with   1

service level agreements   1

subagreements, about   1

terms, adding, and generating a total   1

types of   1

Application Integration Architecture

See About Prebuilt Integration with Siebel Communications

asset-based ordering, disabling   1

assets

about using   1

business scenario for setting up   1

change request, adding   1

components, viewing associated   1

creating   1

defined   1

hierarchical information, viewing for an asset   1

primary asset, associating related assets with   1

service points and service information, viewing   1

service request, adding to an asset   1

transaction, creating for   1

Auto Document feature

agreement template, verifying   1

template, setting up for   1

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B

balance groups

defined   1

viewing for billing profile   1

balances

nonpaying accounts, viewing   1

totals, creating adjustments for   1

batch assignment, about   1

billing

about   1

adjustments for unbilled usage   1

billing information, about accessing   1

billing information, process of accessing   1

billing information, sequence for accessing   1

business scenario for using   1

duplicate invoice, requesting   1

invoice history, viewing   1

invoice line items, viewing   1

Invoice views, accessing   1

invoice, viewing the image of from a billing profile   1

invoice, viewing the image of from Invoices screen   1

Invoices views, about   1

nonpaying account balances   1

outstanding balance, about entering payment against   1

payment against multiple invoices, recording   1

payment against one invoice, recording   1

payment history, viewing   1

payment outcome terms, recording customer's decision   1

payment, recording at the account level   1

type, changing to Subscription   1

unbilled charges, viewing   1

unbilled usage adjustments   1

usage details, viewing   1

billing adjustments

about   1

account adjustments, requesting   1

creating for balance totals   1

creating for entire bill   1

creating for events   1

creating for item charges   1

customer request for   1

for an entire invoice, requesting   1

invoice for a line item, requesting   1

outcome terms, recording customer's decision   1

Billing Aggregator Class, description   1

Billing Class, description   1

Billing Portal

about   1

views, table of   1

billing profile portal

workflow for viewing   1

workflows for entering adjustments   1

billing profiles

creating or updating   1

description   1

end-user procedures, about and fields (table)   1

entering payments for   1

updating   1

viewing adjustments for   1

viewing balance groups for   1

viewing bills for   1

viewing payments for   1

viewing unbilled services for   1

workflows, about   1

bills

creating adjustments for   1

viewing in billing profile   1

business services, description   1

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C

change requests, adding an asset   1

child accounts, unbilled usage adjustments   1

CMU Account Sync Workflow   1

CMU Address Sync Workflow   1

CMU Adjustment View Sub Process workflow   1

CMU Contact Sync Workflow   1

CMU Credit Alert Status Sync Workflow   1

CMU Profile Sync Workflow   1

CMU SIA Submit Adjustment Request to External Workflow   1 ,  2

CMUBalanceDetailsEventAdjustmentWF workflow   1

CMUEventDetailsAdjustmentWF workflow   1

CMUEventDetailsQueryWF workflow   1

CMUInvoiceAdjustmentWF workflow   1

CMUInvoiceQueryWF workflow   1

CMUItemChargeAdjustmentWF workflow   1

CMUItemChargeQueryWF workflow   1

CMUUnbilledEventAdjustmentWF Workflow   1

CMUUnbilledNonCurrencyEventAdjustmentWF Workflow   1

collection management

closing collection actions   1

defined   1

process   1

processing payments   1

updating collection actions   1

Communication Order Processing module, about   1

Communication Work Orders module, about   1

Communications Agent Assisted Billing Care   1

Communications integration, configuring   1

Communications PIP, performing required tasks for   1

component groups, enabling   1

Config Data Map, copying setup for   1

Config Web Service, copying setup for   1

contacts

about   1

adding   1

business scenario for using   1

contact, adding   1

contact-related activities, setting up   1

creating an activity   1

defined   1

email, about sending mail to   1

modifying a profile   1

opportunities, about associating with   1

profile, adding information   1

sequence of procedures example, diagram   1

trouble ticket, associating with   1

workflows for managing   1

contracts

See About Agreements and Entitlements in Siebel Communications

credit alerts

account adjustment, associating with credit alert   1

activities, associating with credit alerts   1

adding and reviewing, about   1

adjustment outcome, associating with credit alert   1

closing manually   1

communication with customer, about   1

defined   1

generated by Oracle Communications Billing and Revenue Management   1 ,  2

importing from an external application   1

internal credit alert, creating   1

repayment plans, associating   1

types   1

credit management

adjustment outcome, viewing   1

business scenario for using   1

collection actions, closing   1

collection actions, updating   1

collection management   1

collection payments, processing   1

credit alert, about reviewing and adding   1

credit alert, defined   1

credit alerts, importing   1

credit checks, running   1 ,  2

credit scores, displaying   1

credit threshold, breach of   1

customer decision, submitting   1

internal credit alert, creating   1

repayment plans   1

task list   1

third-party credit application integration   1

customer accounts

associating infrastructure items, about   1

description   1

My Account view, field descriptions   1

Customer class, description   1

customer portal view, accessing   1

customer profile

description   1

end-user procedures, about   1

customer satisfaction surveys

about   1

conducting   1

customer service representative

profiles, roles and responsibilities   1

roles and responsibilities, table of   1

CUT Get Account Data workflow   1

CUT Get Account Data workflow process   1

CUT Get Phone Number Data workflow process, steps   1

CUT Get Sales Order Data workflow process, steps   1

CUT Get Trouble Ticket Data workflow process, steps   1

CUT Get Work Order Data workflow process, steps   1

CUT Receive Account Data workflow   1

CUT Receive Account Data workflow process, steps   1

CUT Receive Credit Alert Data workflow process, steps   1

CUT Receive Fraud Alert Data workflow process, steps   1

CUT Receive Phone Number Data workflow process, steps   1

CUT Receive Sales Order Data workflow process, steps   1

CUT Receive Service Profile Data workflow process, steps   1

CUT Receive Service Profile Data workflow subprocess, steps   1

CUT Receive Trouble Ticket Data workflow process, steps   1

CUT Receive Work Order Data workflow process, steps   1

CUT Send Account Data workflow   1

CUT Send Account Data workflow process, steps   1

CUT Send Phone Number Data workflow process, steps   1

CUT Send Sales Order Data workflow process, steps   1

CUT Send Service Profile Data workflow process, steps   1

CUT Send Work Order Data workflow process, steps   1

CUT Sent Trouble Ticket Data workflow process, steps   1

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D

Data Management integration, configuring   1

DoCompression parameter, setting up   1

dynamic assignment, about   1

dynamic pricing, enabling   1

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E

EAI

See Terminology for Integration Workflows in Siebel Communications

EIM component, checking availability   1

EIM data migration

running   1

running for comms   1

EIM job, executing   1

EIM log file, checking   1

email notification, configuring for product class and attribute query feature   1

email templates, editing or configuring   1

end-user procedures

agreement details, examining in Explorer   1

agreements, associating with an order   1

agreements, modifying   1

assets, associating related assets with primary asset   1

assets, creating   1

assets, creating transaction for   1

assets, viewing associated components   1

assets, viewing hierarchical information for   1

assets, viewing service points and service information   1

opportunities, associating a partner with   1

opportunities, associating account with   1

opportunities, associating with a product   1

opportunities, conditions to for updating quotes   1

opportunities, creating   1

opportunities, creating a profile for an opportunity   1

opportunity, associating with a related site   1

quote, creating for opportunity   1

service item, associating agreements with   1

service request, adding to an asset   1

entitlements

about using   1

agreements, relationship with   1

business scenarios for using   1

defined   1

trouble tickets, verifying   1

verification, about   1

equipment

adding installed or planned   1

list, using and fields   1

events, creating adjustments for   1

exemption profile

description   1

end-user procedures, about   1

end-user procedures, fields (table)   1

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F

financial profile

about financial profiles   1

credit check, running   1

description   1

fields, table of   1

FMW URLs

configuring for inbound Web services   1

configuring for outbound Web services   1

configuring for Web Services   1

fraud management

business scenario for using   1

customer follow-up, about   1

discontinuing service because of alert, about   1

fraud alert details, viewing   1

fraud alert, updating   1

fraud alerts, description   1

fraud alerts, viewing   1

fraud threshold, changing   1

fraud threshold, description   1

fraud, defined   1

fraud profile

about and fields (table)   1

description   1

Fusion Middleware 10g integration, configuring Java subsystem for   1

Fusion Middleware 11g integration, configuring Java subsystem for   1

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I

incorporated business or individual, credit check data   1

infrastructure information

adding for a premises   1

Infrastructure view   1

integration users, setting up   1

integration with other applications

credit alert generation   1 ,  2

integration objects, description   1

integration workflows

about   1

terminology   1

interactive assignment, about   1

inventory locations, setting up   1

invoices

Invoice view, accessing   1

requesting duplicates   1

item charges, creating adjustments for   1

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J

Java subsystem

configuring for Fusion Middleware 10g integration   1

configuring for Fusion Middleware 11g integration   1

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L

line items

actions, adding   1

work orders, creating for   1

loyalty profile

description   1

end-user procedures, about   1

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M

manual assignment, about   1

master agreements, about   1

Master Data Management PIP, performing required tasks for   1

MSAG Profile, description   1

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N

nested service bundles, about   1

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O

opportunities

about   1

account, associating opportunity with   1

business scenario for creating   1

description   1

opportunity, creating   1

partner, associating with an opportunity   1

product, associating with an opportunity   1

profile, creating for an opportunity   1

quote, conditions to work   1

quote, creating   1

related site, associating with an opportunity   1

Oracle Application Integration Architecture

about   1

activating related workflows for   1

Oracle applications, adding Siebel custom applications to   1

Oracle Configurator, configuring   1

order management module, about Service Profile view   1

order management, activating workflows for   1

order to bill, communications integration pack for   1

orders

about passing to Oracle billing application   1

orders, associating agreements with   1

Order-to-Cash integration

completing other configuration steps for   1

configuring   1

Order-to-Cash PIP, performing required tasks for   1

organizations, setting up   1

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P

parent-child relationship, changing   1

partner, associating an opportunity   1

payment arrangement

history, viewing   1

outcome, viewing   1

overview   1

payment outcome terms, recording customer's decision   1

requesting   1

payments

about entering   1

adjustments   1

entering for a bill   1

entering for a billing profile   1

payment record, creating   1

viewing for billing profile   1

workflows for managing   1

POP server, changing details for   1

premises

about   1

adding infrastructure information   1

adding service requests   1

additional tasks   1

associating an activity   1

business scenario for setting up   1

registering a hookup   1

service point usage history, viewing   1

setting up   1

verifying   1

viewing service requests   1

Process Integration Packs

defined   1

documentation   1

product class and attribute query feature, configuring email notification for   1

products

setting up for synchronizing with products   1

special rating product, defined   1

special rating products, setting up   1

profiles

accounts, profiles, and back-office systems, interrelationships (table)   1

address profile, creating and updating   1

address, revalidating   1

address, validating   1

billing profiles, about and fields (table)   1

billing profiles, creating or updating   1

business scenario for using   1

creating or updating   1

credit check, running   1

customer profile, about end-user procedures   1

defined   1

exemption profile fields, table of   1

exemption profile, about end-user procedures   1

financial profile fields, table of   1

financial profile, about end-user procedures   1

fraud profile, about and fields (table)   1

loyalty profile, about end-user procedures   1

modifying for a contact   1

roles and responsibilities, table of   1

site profile, about end-user procedures and fields (table)   1

special rating profile, defined   1

statement profile, about end-user procedures and fields (table)   1

types, table of   1

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Q

quotes

See Creating a Quote for an Opportunity in Siebel Communications (End User)

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R

repayment plans

customer decision, submitting   1

description   1

repayment plan outcome, viewing   1

repayment plans, about   1

request for   1

views listed   1

responsibilities

profiles, table of   1

table of   1

roles

profiles, table of   1

table of   1

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S

sales administrators, roles and responsibilities   1

sales agreements, description   1

sales managers, roles and responsibilities   1

sales representative

profiles, roles and responsibilities   1

roles and responsibilities, table of   1

screens, table of   1

Service Aggregator Class, description   1

service agreements, description   1

service bundles

about   1

behavior of   1

comparison to simple service bundles   1

description of   1

guidelines for   1

Service class, description   1

service information, viewing assets   1

service item, associating with an agreement   1

service level agreements, description   1

service points

assets, viewing   1

usage history, viewing   1

viewing information   1

Service Profile view, about order management module   1

service requests

adding for a premises   1

administrator setup, about   1

asset, adding to a service request   1

business scenario for using   1

contact, associating with   1

creating, about   1

description   1

initiating, about   1

trouble tickets, differences from   1

viewing for a premises   1

Session Pool Manager, setting up   1

SIA External Integration Process Workflow   1

Siebel Communications

about   1

business functions by screen   1

business issues, solutions to (table)   1

description   1

key features   1

options   1

product modules   1

screens and functions (table)   1

Siebel custom applications, adding to Oracle applications   1

Siebel Enterprise Application Integration, description   1

Siebel Media

business issues, solutions to (table)   1

screens and functions (table)   1

signal, applying changes for   1

simple service bundles

about   1

change orders and   1

comparison to service bundles   1

configuring   1

constraints on   1

guidelines for   1

new purchases and   1

viewing event items in   1

SIS OM Add Service Charge Sub-Process workflow

changing the default billing type   1

SISOMBillingSubmitOrder Web Service Workflow   1

site profile

description   1

end-procedures, about and fields (table)   1

SMTP Server name, changing details for, From Email Address, changing details for   1

special rating

list items, creating   1

list, changing association   1

list, creating   1

list, defined   1

list, modifying   1

product, defined   1

products, setting up   1

profile, defined   1

special rating list, synchronizing   1

state model, fixing for quote status   1

statement profile

description   1

end-user procedures, about and fields (table)   1

subagreements, about   1

Submit Order outbound Web service, initiating   1

Subscription, billing type   1

SWI Account Update Workflow   1

SWI Address Update Workflow   1

SWI Billing Profile Workflow   1

SWI Contact Update Workflow   1

SWI External Account Integration Process Workflow   1

SWI External Account Request Sync Process Workflow   1

SWI External Contact Integration Process Workflow   1

SWI External Contact Req Integration Process Workflow   1

SWI External Contact Request Sync Process Workflow   1

SWI External Customer Req Integration Process Workflow   1

SWI Special Rating - Synchronize Process Workflow   1

SWIAdjustmentStatusUpdate Workflow   1

SWICreateAdjustment outbound Web service   1

SWICreateAdjustment outbound Web service, initiating   1

SWISendCreditCheck Workflow   1

SWISendPaymentAuthorization Workflow   1

synchronization, workflows   1

system preferences, setting for integration   1

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T

target address, updating   1

telecommunications-related infrastructure, adding   1

third-party credit applications   1

time zones, in date-time fields   1

time-based offering feature, setting up   1

trouble tickets

activity plan, associating with   1

activity, about adding   1

activity, adding   1

administrator setup, about   1

analyzing data   1

attachments, about   1

business scenario for using   1

closing trouble tickets   1

contact, associating with   1

creating   1

creating, about   1

customer verification, about   1

description   1

entitlement verification, about   1

entitlement, verifying   1

existing parent tickets, associating child ticket with   1

field service agents, about communication with   1

initiating, about   1

partner software, about referring to   1

person or group, assigning manually   1

person or group, assigning to   1

service requests, differences from   1

solutions, about reviewing   1

solutions, defined   1

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U

unbilled charges, viewing   1

unbilled services, viewing for billing profile   1

unincorporated business, credit check data   1

usage

billing, viewing details   1

detail information, viewing   1

user list, adding changed   1

UTCCanonical, user property   1

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W

work orders

about   1

activity for a work order, creating   1

activity plan, associating with   1

attachments, about associating   1

business scenario for using   1

creating   1

defined   1

line item actions, adding   1

line items, creating   1

service information, viewing   1

terms, adding   1

Workflow Monitor Agent

configuring   1

configuring default tasks for   1

setting up   1

starting tasks for   1

workflow policies, activating   1

workflow process, integrating

CUT Get Account Data workflow process   1

CUT Get Phone Number Data workflow process   1

CUT Get Sales Order Data workflow process   1

CUT Get Service Profile Data workflow subprocess   1

CUT Get Trouble Ticket Data workflow process   1

CUT Get Work Order Data workflow process   1

CUT Receive Account Data workflow process   1

CUT Receive Credit Alert Data workflow process   1

CUT Receive Fraud Alert Data workflow process   1

CUT Receive Phone Number Data workflow process   1

CUT Receive Sales Order Data workflow process   1

CUT Receive Service Profile Data workflow process   1

CUT Receive Trouble Ticket Data workflow process   1

CUT Receive Work Order Data workflow process   1

CUT Send Account Data workflow process   1

CUT Send Phone Number Data workflow process   1

CUT Send Sales Order Data workflow process   1

CUT Send Service Profile Data workflow process   1

CUT Send Trouble Ticket Data workflow process   1

CUT Send Work Order Data workflow process   1

sample processes, about   1

workflow process, sample

CUT Receive Account Data, defining properties   1

CUT Send Account Data, viewing process properties   1

workflows

for billing profiles, about   1

confirming active status   1

description   1

for entering billing adjustments   1

integration workflows, about   1

integration workflows, terminology   1

for managing contacts, accounts, and payments   1

for synchronization   1

for viewing billing profile portal   1

workflows, sample

Send Account Data, accessing the Workflow Process Designer   1

Send Account Data, sending outbound message   1

workspace release flag, customizing   1

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