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Entering Payments for Credit Alerts in Siebel Communications (End User)
Siebel Communications allows end users to submit a record of payment received from a customer in response to a credit alert. One possible resolution for a credit alert involves the customer's immediate payment of the amount outstanding. End users can enter multiple instances of payment information for a single credit alert. For more information about entering payment information, see Process of Entering Payment Against an Outstanding Balance in Siebel Communications (End User). To enter a payment for a credit alert
- Navigate to the Credit Management screen, then the Credit Alert List view.
- Locate the credit alert for which you want to record a payment.
- Drill down on the billing profile of the credit alert.
- On the Billing Profile screen, click the Payments view tab.
- In the Payments list, add a new record.
- In the Capture New Payment dialog box, complete the fields as needed.
- Click Submit.
Siebel Communications displays the payment record in the Payments list and submits the payment to the billing application.
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