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Siebel Communications Guide > Work Orders in Siebel Communications > About Work Orders in Siebel CommunicationsThe Work Orders module in Siebel Communications helps service providers to manage the components needed to activate a service for a customer. A work order is an action item that must be completed to implement an order. When an order is submitted, the back-office order processing application divides it into one or more work orders, by using criteria, such as service provider or due dates. A work order has most of the components found in a standard order, but it deals specifically with those items that are required for the provisioning process. By creating and tracking work orders separately, you can access the status of a sales order. This status is important because work orders are executed by back-office applications, such as the provisioning system. Tracking the status of an order gives you up-to-date access to the information related to the order and can therefore convey it to a customer at any time, either through inbound contact or through outbound workflow-initiated activities. The Communications Work Orders module works in conjunction with the Communications Order Processing module. It uses much of the work conducted during the order process and provides screens that allow you to manage work orders. |
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