10 Using the Siebel Mobile Disconnected Application for Siebel Service

This chapter describes the tasks that a user of the Siebel Mobile application for Siebel Service can execute in online (connected) and offline (disconnected) mode. Tasks and features that are not supported in offline mode are listed. It includes the following topics:

Managing Activities for Siebel Service
Managing Service Requests for Siebel Service
Managing Accounts for Siebel Service
Managing Parts for Siebel Service
Managing Orders for Siebel Service
Managing Invoices for Siebel Service
Managing Assets for Siebel Service
Managing Shifts for Siebel Service
Tasks Flows for Siebel Service
Unsupported Features in Offline Mode

Note:

The procedures in this chapter assume that inline editing is configured for Siebel Mobile. If inline editing is not configured, then pencil icons appear in the user interface. You can tap these icons to edit information. For more information, see "Inline Editing".