Using Attachments in Siebel Mobile

Attachments are supported by default in the Siebel Mobile application for Siebel Pharma version 8.1.1.10 or later. To use attachments in a different mobile application (for example, in the Siebel Mobile application for Siebel Consumer Goods, Siebel Sales, Siebel Service, or Siebel Finance version 8.1.1.10 or later), then you must use the following Siebel Pharma application views as templates and configure them accordingly for the required Siebel Mobile application:

Pharma Account Attachments View - Mobile
Pharma Contact Attachments View - Mobile

The attachment feature in Siebel Mobile allows you to keep supporting material for account and contact records by permitting you to associate an attachment with individual account and contact records. For more information about using attachments in the Siebel Mobile application for Siebel Pharma, see the following topics:

Note :

The attachment functionality is supported both in online (connected) and offline (disconnected) mode. In disconnected mode, attachments are supported when customers download the Siebel app from the App Store or use the Siebel Mobile Archive MAA file to create and deploy a customized Siebel Mobile Application Container (Siebel app) for iPad and iPhone devices. For more information, see "Downloading and Installing the Siebel Mobile Application Container (Siebel App)".

Setting the Attachment Path

If your mobile application is running on Windows but your Siebel application (for example, Call Center) is running on AIX, then you will not be able to add attachments in online mode because the attachment path is pointing to AIX. In such a case, you will get an error message similar to the following:

ObjMgrLog Error 1 0000394051801038:0 2013-05-09 02:43:27 (dirmgr.cpp (702)) SBL-DAT-00176: The path '\export\home\qa1\23021\fs\userpref' does not exist or is not a directory.  If the problem persists, please contact your systems administrator.
ObjMgrLog Error 1 0000394051801038:0 2013-05-09 02:43:27 (modpref.cpp (958)) SBL-DAT-00801: LoadPreferences: \export\home\qa1\23021\fs\userpref\SADMIN&Siebel ePharma Mobile.spf: Preference file directory not found.

To resolve this issue, make sure that you have configured a hybrid server setup for Siebel Mobile. For more information, see "Configuring the Mobile Node for Siebel Mobile Disconnected Application Users".