Scanning Barcodes from Siebel Mobile

Barcode scanning is supported by default for activity parts in the Siebel Mobile application for Siebel Service. To use the barcode feature in a different application view, then you must set up the barcode interface for the view in question. To use the barcode feature in a different Siebel Mobile application (for example, the Siebel Mobile application for Siebel Pharma), then you must set up the barcode interface for a view in the required mobile application. For more information about setting up the barcode interface, which is an administrator task, see the chapter about barcodes in Siebel Field Service Guide.

• The barcode interface in the Siebel Mobile application for Siebel Service allows you to scan barcodes for parts using a barcode reader. For more information, see "Modifying Activity Parts by Scanning Barcode Data".

• You can also search for records by scanning barcode data in the Siebel Mobile application for Siebel Service. For more information, see "Searching for Records by Scanning Barcode Data".

Searching for Records by Scanning Barcode Data

You can use a barcode reader to search for records in the Siebel Mobile application for Siebel Service by scanning barcode data. For example, the following procedure shows you how to search for a service request by scanning the service request number. For more information about the barcode functionality in Siebel Mobile, see "Scanning Barcodes from Siebel Mobile".

To search for records by scanning barcode data  

1. Tap the magnifying glass icon on the application banner.

2. In the drop-down list of the search control, select Service Request.

3. Scan the barcode (in this example, the service request number).

   The view that contains the record with the service request data appears, and the record with the service request number appears in that view.

4. To close the search control, select the magnifying glass icon on the application banner again.