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Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Defining Schedule Hours > Setting Exception HoursExceptions represent special nonworking days or working days. Different exception records can define exceptions for different sites (for example, U.S. holidays for a site and Canadian holidays for another site). You can define a day or continuous blocks of days as an exception to a schedule. In some cases, exception hours can define nonworking periods (for example, no work on Sunday from 6:00 A.M. to 12:00 A.M. in a 7x12 schedule). In other cases, exception hours can define work periods on days that are not normal work days (for example, Saturday morning in a 5x8 schedule). To associate an exception with a schedule, define the exception and include this exception in the definition of a schedule. You can also use exception hours to block the scheduled time slot for the owner of an activity to allow for another employee assignment to the activity in the same time slot. If the defined exception hours block a time slot when an activity is scheduled for the owner of the activity, then the activity is rescheduled when you reload the service region. For more information, see Defining Hours for Employees. The All Exceptions view includes a set of exceptions to the hours that you define in the Schedule Hours view. The Exception Hours view includes the definition of these exceptions.
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