About the Communications Panel

The communications panel can be accessed by clicking the communications icon on the menu toolbar of the Siebel Open UI Client. For more information about the menu toolbar, see "About the Menu Toolbar".

The communications panel contains a header area, the communications toolbar, the customer dashboard and the chat panel. Your communications panel might not contain all of these elements, depending on your deployment the Siebel Open UI Client.

The communications panel can appear in a docked position or as a floating pane in the Siebel Open UI Client. It can be docked and undocked by clicking the push-pin icon. When the communications panel is floating, it can be dragged anywhere within the confines the main Siebel Open UI Client area.

Users can control the size of the communications panel by clicking on the widen and narrow icons. Users can close the communications panel by clicking the close (X) icon.

Figure 3-11 shows an example of the communications panel.

Figure 3-11 Example of the Communications Panel

For more information about the communications panel and the communications toolbar, see Siebel CTI Administration Guide. For more information about the chat panel and the customer dashboard see Siebel Chat Guide.